Forticlient timeout error logging in on hotel wifi

[RKNYC]

I’m at a hotel using a wifi network and cannot get FortiClient to connect to my work VPN. The connection works if I use mobile data tethering to my iPhone. When I click connect, after about 10 seconds, a message comes up saying cannot connect, timeout error. 

A few relevant facts:

• I am using an iPad Pro. All software is up to date. I’ve never had a problem on my laptop. 
• I am in Mexico but location is not an issue as mobile data works and Mexico access is temporarily allowed. 
• access is through port 4433. The hotel systems person says no ports are blocked and it should work. 

Any ideas on possible solutions or things to check? 

[AEK]

From your client, telnet x.x.x.x:4433 (where x.x.x.x is the remote IP). If you telnet can't establish have TCP connection then most probably the hotel's firewall doesn't allow this destination port

[RKNYC]

Thanks. I couldn’t try the Telnet test from my iPad but had the same issue from the airport lounge. Since I’ve never, ever had a problem using my MacBook laptop from any hotel or airport lounge network, I’m thinking it’s an issue with the iOS version of FortiClient. I will look for a place here in NYC to replicate the issue and then try it with my laptop.