Forticlient stuck on "connecting"

[JaneyJane1984]

I have been struggling with Forticlient for a few hours, It just hangs on "connecting"

I have tried uninstalling and reinstalling but still doesn't work.

my credentials are correct and triple checked.

Please can someone help me

[AEK]

Does it show any connecting percentage value?

If not, try install MS Visual C++ Redistributable. It usually fixes such issue.

[JaneyJane1984]

It just shows "connecting" with no percentage showing

I will try that thanks for the help.

[JaneyJane1984]

where and how do I download that?

[AEK]

Open this link:
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

Then go to section "Latest Microsoft Visual C++ Redistributable Version"
And select your platform (I guess x64).