Hi,
I'm using forticlient 6.4.6 in MacOS 10.14.6. I'm connected to my company EMS, and I have 2 different VPNs from the EMS with SAML login. I can connect without problem, but sometimes when it disconnects by itself then it's impossible to reconnect because the "remote access" section doesn't show the 2 VPNs anymore, I only see the "Configure VPN" link. I need to reboot the laptop in order to "fix" the issue.
I've checked the logs and I found some crash files with the same error:
Process: fcconfig [2398]
Path: /Library/Application Support/Fortinet/*/fcconfig
Identifier: fcconfig
Version: 0
Code Type: X86-64 (Native)
Parent Process: launchd [1]
Responsible: fcconfig [2398]
User ID: 0
Date/Time: 2022-05-04 17:50:31.240 +0200
OS Version: Mac OS X 10.14.6 (18G103)
Report Version: 12
Bridge OS Version: 4.2 (17P3050)
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'data parameter is nil'
terminating with uncaught exception of type NSException
abort() called
Any insights why this is happening and how to fix it?
Thanks!
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Hello Guillermo,
Thank you for using the Community Forum.
I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.
Regards,
Hello Guillermo,
Could you please try to update your FortiClient version?:
https://www.fortinet.com/fr/support/product-downloads
There is the version 7 and it can help to solve your issue.
Do not hesiate to come back to me if it did not work, we will find a solution for you.
Regards,
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