Forticlient not connecting on hp with intel networkcard

[dencadict]

Hi,

I am experiencing problems with the vpn only client on an new hp pc witch intel network card, the vpn is not reaching the firewall, did turn off all firewalling and antivirus, checked with other pc's on the same network and vpn works fine so it look like a hp, intel vpn issue, i am using windows 11 last updates installed also last firmwares an bios HP

Please advise.

Dennis Kuipers

[adambomb1219]

What version of FortiClient?  Are the drivers on the laptop up to date?  Does this work with other devices?

[dencadict]

The latest just installed the pc last week, everything is updated to the last firmwares and software versions,other devices work fine so its not the network or intenet connection, red some threats that there can be a problem on hp intel cards

[RookieSideloader]

A compatibility issue between the Intel network card and FortiClient. Have you tried updating the Intel network drivers from the HP website or Intel’s official site? Also, check if the network adapter settings (like TCP/IPv6, Jumbo Frames, or Energy Efficient Ethernet) are interfering with the VPN connection. Another workaround could be using a USB Ethernet adapter or Wi-Fi to test if it's specific to the Intel NIC. Let us know what works!