Forticlient locked

[abelio]

Hello, A customer locked its FC and (logically ) he forgot the lock password in a XP station. (Not fortimanager locked, just locked for the PC user) Even with administrative privileges FC cannot be uninstalled if it' s locked. Anyone could help with this? Some key to remove in the registry? thanks in advance!

[vanc]

You' d better ask support for some special tool to unlock it. I remember they had one.

[abelio]

Hello Vanc, i did. The trick provided by Tac guys was to remove a key by editing the windows registry, and restart FC... but (always there' s a ' but' ), you cannot ( I cannot at least) remove registry keys without stop fortishield net service... but you (- I -) cannot stop fortishield net service with FC locked nor shutdown FC... so it seems I' m trapped in a kind of chicken-egg loop.. BTW, I' ve boot today with a forensic tool live CD and remove the registry key by hand as a last resource meanwhile I seeking or waiting from forum or TAC another workarounds.. Not clean.. FC seems to be more intrusive that I' ve thought (in a windows environment at least). regards,

[laf]

I had the same issue about 7 months ago, unfortunately I can' t find my post. So you should go in safe mode, and then search your registers for any FortiClient related keys.

[abelio]

Indeed Laf, SafeMode is the another way to go. Just for the record: - boot in safe mode - edit Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Fortinet\FortiClient\FA_FCM\password (ensure administrative permission before) with a blank value - reboot and you' re done. regards,