Forticlient keeps asking for Smart Card

[bdbogus]

I'm using the latest and greatest Forticlient (ver 5.2.2.0624) and I also have installed certificates from a Smart Card I use for other business. However, when I open the the Forticlient and try and use the SSL-VPN, I'll immediately get a prompt to install the smart card. I've verified that "Client Certificate" is NOT checked on the connection settings yet it continues to want and check the client certificates from the Smart Card. Need to find a way to get the Forticlient to NOT check for them without effecting the installed Smart Card certificates.

[Alivo__FTNT · Accepted solution]

Hi everyone,

this issue is planned to be resolved in FortiClient 5.2.4

Best Regards,

Pavel

[klaus]

I have the same problem, very annoying. 

Did you find a solution to this?

[krodkey78]

I was not having this issue until I upgraded to the latest version (5.2.3.0633).  Now I am getting the request for the smart card 4x every time I try to do anything.  

[gt_wh]

I'm having the problem as well: Very annoying to click away the multiple popup requests to insert the smartcard. Forticlient is quite persistent asking about it...

[Smoetzak]

Same problem here with build-in smartcard readers (haven't tried with external ones)

If you have a fresh install of your windows, everything works fine (with installed drivers of the cardreader)

If you install a 3th party program (like Belgium EID Viewer) for viewing passports, you get these popups.

My gues is that it has something to do with the driver that's installed after installing the 3th party software.

However, deleting the newly installed driver doesnt resolve the problem.

Got this problem with different kind of portables, so it's not brand specific.

The forticlient we use is also the newest: 5.2.3.0633

Allready tried:

- Deleting drivers in device mgmt

- Disabling smartcard reader in device mgmt.

- Disabling smartcard services

- Run as administrator/compatibility settings

- Reinstalling forticlient / 3rth party software

- Change smartcard settings in gpedit (computer settings/admin templates/windows components/smartcard

- Change all settings in forticlient

Debug logs don't give much either. 

[mati]

Same thing with me. I have Estonian ID card software installed... I opened ticket to fortinet support.

got more information - this is bug. BUG ID: 0268225

this "insert smart cart" displayed if there is installed some EID certificates.

[Smoetzak]

mati@reform.ee wrote:

Same thing with me. I have Estonian ID card software installed... I opened ticket to fortinet support.

got more information - this is bug. BUG ID: 0268225

this "insert smart cart" displayed if there is installed some EID certificates.

Ok, please let us know if you know something more.

Thanks.

[Smoetzak]

Any news?

[iseutens]

I have the same problem.

Hopefully there will be an update soon.

[Alivo__FTNT · Accepted solution]

Hi everyone,

this issue is planned to be resolved in FortiClient 5.2.4

Best Regards,

Pavel