Forticlient installation fails due to other AV present

[r2d2r01]

Hi, I must install Forticlient (to some reasons (coherence with Fortigate installed, use of VPN SSL, ...))

When i try to deploy v6.4 (or others versions below (6, 5.6,..)) error message appears each time  which tells an other AV (Kaspersky) however right uninstalled.

Is exist a way to bypass this check by forti setup or correct this one or to investigate where forticlient find a trace of Kaspersky product, no references in registry/appdata/... CCleaner or others tools don't find anything ... It must be exist a file (dll or..) somewhere but where... ?

How corect this problem ?

Thank's for helping

Frederic

[r2d2r01]

Up

[Ladislav_O_]

Use this command on target computer to show list of AV products:

wmic /namespace:\\root\SecurityCenter2 PATH AntiVirusProduct get *

Use this command on target computer to remove AV information from system:

wmic /namespace:\\root\SecurityCenter2 PATH AntiVirusProduct WHERE instanceGuid='{XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX}' DELETE

[r2d2r01]

Thank's for helping, i go to site on thursday and try this solution but i have an interogation betwwen wmic use and registry keys which have/are the same values .... Back to u whith result

[r2d2r01]

VERRY THANK'S Ladislav, that's run fine, under tregistry thoses keys are locked by security, and it must mandatory to rmore reset them, but in admin console it's more easy. Have a nice day Ticket resolved/closed

[Patrick_K]

HFello Frederic, I had the same problem with a virus scanner from Trendmicro. Within a Command Prompt

List Antivirus Entries wmic /namespace:\\root\SecurityCenter2 PATH AntiVirusProduct get * Remove old Entries wmic /namespace:\\root\SecurityCenter2 PATH AntiVirusProduct WHERE instanceGuid='{GUID}' DELETE

Kind Regards