Forticlient iOS 16 problem

[t_krawaczynski]

hello everyone i have problem with forticlient 7.0.7.0070 app in iphone 12/14 on ios 16. Tested on several devices, same problem everywhere.
Once configured, the app connects to the VPN once, after shutting down the app and reconnecting it pops up Error " Insufficient credentials(s). Please check the password, client certificate, etc." 

[gfleming]

No issues here with ios 16. What settings are you using to connect, especially for authentication? Passwords? Certs? Are you using any features like save password or auto connect?

[t_krawaczynski]

I use password + certificate, additionally it saves the password. After using the application and adding it again, it only connects once and an error pops up

[t_krawaczynski]

First connection OK, second error:

Closed while starting, canceled TunnelWithError : Optional(Error Domain=NEVPNErrorDomain Code=3 "Insufficient credential(s). Please check the password, client certificate, etc." UserInfo={NSLocalizedDescription=Insufficient credential(s). Please check the password, client certificate, etc.})
2022-12-29 13:11:37.663: authFailed message : Insufficient credential(s). Please check the password, client certificate, etc.
2022-12-29 13:11:37.664: authFailed : Insufficient credential(s). Please check the password, client certificate, etc.


credentials entered are sure to be correct

[t_krawaczynski]

I tested the submission and came up with this.

The application after connecting does not connect to the VPN, if we re-enter the certificate password is OK, if I close the application again I have a problem with starting.

Forticlient VPN does not save the certificate password!

[gfleming]

What do you mean it does not save the certificate password?

[t_krawaczynski]

In the passphrase window, enter the certificate password. If I configure account info, I connect to the VPN is OK, I disconnect I close the application does not work. Re-enter passphrase again will be OK

[gfleming]

Can you try these instructions for installing the certificate on the IOS device: https://docs.fortinet.com/document/forticlient/7.0.0/ios-administration-guide/428118/ssl-vpn

[t_krawaczynski]

Graham, thanks for the hint. Unfortunately it doesn't work.

VPN SSL with FortiClient worked for me for a whole year only after updating to iOS 16 this problem appeared

[gfleming]

It sounds like a bug. Are you able to use FortiClient 7.0.6?