Forticlient free version expires

[JeanChristophe]

Hi,

When our clients install the Forticlient that they downloaded from fortinet website (ie: https://www.forticlient.com/downloads) either v6.4 or 6.0, they are warned with the following message:

Please contact your administrator or connect to EMS for license activation.Unlicensed VPN access is available until Apr 24, 2021 4:31:19 PM

We don't have EMS server and don't need one.

The Forticlient VPN is supposed to be free to use isn't it ?

Thanks for your support.

Regards,

Jean-Christophe

[koxle]

You need "FortiClient VPN" but not "FortiClient Fabric Agent with Endpoint Protection and Cloud Sandbox" if you need an SSL VPN client only.

[seshuganesh]

Hi Team,

You can download forticlient from this portal:

support.fortinet.com > Firmware downloads > FortiClient > Linux > select version

Should see file name such as FortiClient702VPN.deb

[thungo1604]

Hi,

this is the version you need: https://links.fortinet.com/forticlient/win/vpnagent (Windows); https://links.fortinet.com/forticlient/mac/vpnagent (MAC)

[jchwenger]

Hi,

I'm on Ubuntu and I have the same problem. I'm only using 'fortivpn' and can no longer connect because of the expiration of the licence. I tried uninstalling everything and reinstalling only the .deb package with the latest VPN-only software, from the links aboce, but I still get the same error. What should I do?

Many thanks in advance for your response,

Regards,

Jeremie

[seshuganesh]

Hi Team,

You can download forticlient from this portal:

support.fortinet.com > Firmware downloads > FortiClient > Linux > select version

You should select forticlient vpn only

Should see file name such as FortiClient702VPN.deb

[jchwenger]

Hi,

Thanks for your reply. I think this is what I did. I uninstalled everything on my machine, then installed "forticlient_vpn_7.0.0.0018_amd64.deb", downloaded from the website, but after the install I still get the message:

FortiClient SSLVPN is unavailable: FortiClient VPN trial has expired.
Please contact your administrator or connect to EMS for license activation.

Perhaps there has been a step I haven't followed properly on the uninstall?

Many thanks for your help.

[akumarr]

HI,

Could you uninstall the old Forticlient and install the 6.0.x Forticlient from support.fortinet.com and check the behavior?

[seshuganesh]

Yes it could be the scenario...you might not have uninstalled properly
The VPN file does not require any license.

Please recheck again.

[jchwenger]

All right, yes, after some search, I found out that the issue could be resolved by removing the folder in  ~/.config/FortiClient, that hadn't been cleaned up by apt. Thanks!