Forticlient does not work with the new MacOS 10.12

[Lfhring]

Hi:

I'm a developer and I just upgrade to the beta version of the new MacOS 10.12; the first message I just received by the system was that Forclient is not compatible.

The complete problem reported is the following:

Process: FortiClient [39883] Path: /Incompatible Software/FortiClient.app/Contents/MacOS/FortiClient Identifier: com.fortinet.FortiClient Version: 5.4.0.493 (0) Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: FortiClient [39883] User ID: 502

Date/Time: 2016-07-07 09:08:25.370 -0500 OS Version: Mac OS X 10.12 (16A239j) Report Version: 12 Anonymous UUID: FB47259E-A856-A09C-88ED-2DF4E90A1E66

Sleep/Wake UUID: 09017C39-4FBA-4398-A1B8-E5FF96E7875C

Time Awake Since Boot: 49000 seconds Time Since Wake: 7300 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information: dyld: launch, loading dependent libraries

Dyld Error Message: Library not loaded: /Library/Application Support/Fortinet/*/libcrypto.1.0.0.dylib Referenced from: /Incompatible Software/FortiClient.app/Contents/MacOS/FortiClient Reason: image not found

Binary Images: 0x10bb24000 - 0x10bc0efff +com.fortinet.FortiClient (5.4.0.493 - 0) <05E7B19E-98B7-3B69-A815-E4148A104C0B> /Incompatible Software/FortiClient.app/Contents/MacOS/FortiClient 0x10be7e000 - 0x10bebb017 dyld (419) <1F2C47DA-C09C-3B26-B512-DB80CAD2D682> /usr/lib/dyld

Model: MacBookAir6,2, BootROM MBA61.0099.B22, 2 processors, Intel Core i5, 1,3 GHz, 4 GB, SMC 2.13f15 Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638454455302D474E2D4620 Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638454455302D474E2D4620 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.21.167.2.1a2) Bluetooth: Version 5.0.0d76, 3 services, 27 devices, 1 incoming serial ports Network Service: Wi-Fi, AirPort, en0 Serial ATA Device: APPLE SSD SD0128F, 121,33 GB USB Device: USB 3.0 Bus USB Device: BRCM20702 Hub USB Device: Bluetooth USB Host Controller Thunderbolt Bus: MacBook Air, Apple Inc., 23.6

Any Ideas??

[kallbrandt]

Well, using a beta release of an OS pretty much leaves you own your own...

Did you try to uninstall/remove and reinstall with the latest version of the client?

[Lfhring]

Hi Kallbrrant

Thanks a lot for your answer; based in your suggestion, I just uninstall de program, I downloaded the install dmg and when I ran it appears a window downloading the program when it finished appears a Botton to install, if I press the install button nothing happen.

[JSD303]

Same issue here. Forticlient 5.4.0 for Mac appears to be the only app that doesn't work with macOS 10.12. Forticlient for Mac was last updated October of 2015, so hoping that they are working on a 5.4.1 that works with the new macOS.

Any links to a beta Forticlient that we can use?

[kallbrandt · Accepted solution]

Hm, troublesome...

Try this build, I don't know if it will work with 10.12 beta though. Several people has however reported that this client solved earlier problems. This is build 5.4.0.511:

https://www.dropbox.com/sh/cb0j4pxw1f8nq84/AABJBxUrmhiRfwHjAIBKe1DSa/mac?dl=0

I haven't tested this one, it is a private build. Use with caution.

[JSD303]

Thank you, that installer did seem to work. I'm able to install and connect with this client. The build reports 5.4.0.493 when I go to check About Forticlient. Should it be reporting 5.4.0.511? Is the private build something we should be worried about? Will it update itself when a public release comes out?

Thank you, again.

[kallbrandt]

Actually, I just did a search on this forum and found this thread. It is a private build, and I don't have any more details about it. I think you might be better off asking in that thread instead.

https://forum.fortinet.co...x?m=128036&mpage=7

[Lfhring]

Hi Kalibrandt

Thanks a lot for your help; I just installed the build 5.4.0.511 and at the end of the process the system respond "The system extension "avkern.kext" is not compatible with this version of OS X and can’t be used."; However it let me finish and the version is "usable", I just config the VPN client and works well.

Thanks a lot again!!

[kallbrandt]

Good to hear it worked! It may be a good thing to follow that other thread that I posted. I suspect we'll soon hear from others using OSX 10.12 there...