Forticlient android software disconnect issue

[Selva15]

I am using FortiClient software on my Android mobile device to maintain connectivity to my network from outside. Sometimes, the client software disconnects automatically. I want the client software to stay connected at all times unless I manually disconnect it.

[AEK]

• Is it FortiClient (registered) or FortiClient VPN (free)?
• Which versions of FortiClient and FortiOS are you using?
• Do you mean it disconnects from SSL VPN, IPsec, ZTNA or telemetry?
• Does the issue happen with your Windows clients as well?

[Selva15]

• Is it FortiClient (registered) or FortiClient VPN (free)?

         Its Forticlient VPN 

• Which versions of FortiClient and FortiOS are you using?

          VPN version : 7.4.2.0179

• Do you mean it disconnects from SSL VPN, IPsec, ZTNA or telemetry?

        Its disconnected from SSL VPN

• Does the issue happen with your Windows clients as well?

         Didn't checked in windows, Currently checked this in the android devices. when the devices screen locks, the VPN client will be disconnected.

[AEK]

"when the devices screen locks, the VPN client will be disconnected"

I'm not android specialist but probably it has something to do with the applications you allow to run or to use mobile data on screen lock.

I'm pretty sure in android settings you can allow FortiClient VPN app to use mobile data when screen is locked.

[Selva15]

Hi after following these steps in the Application side in android device. again its getting disconnected once the device screen locked.

[AEK]

From FCT app settings > Mobile Data, try this:

• Allow background data usage -> enable
• Allow data usage while data saver is on -> enable

Also try disable battery saving mode and try again.

Hope it helps.

[Selva15]

I tried all these steps(Wifi & Mobile Data), but it disconnects automatically after some time when the screen is locked.