Forticlient VPN on Android 8 not working

[skyllas]

Hello

I am having a Samsung Galaxy S9+ with Android 8 and FortiClient VPN app is not working properly. Immediately after connecting I get disconnected again. On other phones it is working fine. Do any others have problems with Android 8, or have a solution for my problem?

thx for help! 

[asikurt66 · Accepted solution]

my phone samsung galaxy s9 plus got the same problem bendede fix it as soon as the following problem

[pablitobin · Accepted solution]

Guys, 

There is a new forticlient version. I have it. It will be release in summer.

FortiClient-v500-build0177-release.apk

I cant upload here. If someone need it, just ask me and i can send it by email.  13Mb.

[nshawky]

Any update regarding this issue?

i have the same issue with my Samsung Galaxy S9+ with Android 8.0.0

I tried the samsung Galaxy S8 with Android 8.0.0 and it works fine.

[lacoh]

I have same problem. Not working on Samsung Galaxy S9, S9+. On S8 with Android 8.0 works. I'am using SSL.

Please repair it, it's very important for us!

It's here over month, still nothing from Fortinet?

[eyeSome]

I'm a bit confused that it's working on S8 with Oreo but not on S9 with Oreo?! Where is the difference?

[pascalmic]

I have the same issue on a s9 whereas it works fine on a s8. This is ridiculous!

[Kenundrum]

Yesterday, I received an update for my S8. Android is still version 8.0.0, but the Samsung build number ends in CRD4. Now forticlient is broken.

[pascalmic]

Kenundrum wrote:

Yesterday, I received an update for my S8. Android is still version 8.0.0, but the Samsung build number ends in CRD4. Now forticlient is broken.

This is terrible news :( 

I was actually hoping that CRD4 would fix the issue on the S9, not break the S8 also.

Has anyone tried to contact Samsung also ?

I fear that both companies will play ping-pong with us on that one.

That's if they actually planned on answering us at all... 

A not happy customer!

[morleyc]

Same with me, S9+ with known working credentials (workstation does not disconnect), logged in OK disconnects are a few seconds.

Any ideas? I have the firewall product under support, can i open a support case for this?

[johannes2912]

Has anyone found a solution yet? Does ist work when you IPsec instead of SSL-VPN?

Fortinet please Fix this. Our Management has always the latest Phones and now i have to tell them that the new Firewalls are not working for them on their new phones. They will not be happy.

[morleyc]

Upgraded to fortios 6, and upgraded Samsung s9+ to latest released update... still the same issue as before. Left a review along with many others on the app store. So fortinet not care or not read these forums? If I raise a tac case what is the chance it will be fobbed off as my phone (which yes it could he an android issue I appreciate) I just need a definitive answer. Vpn works fine on windows without any issue

[pablitobin · Accepted solution]

Guys, 

There is a new forticlient version. I have it. It will be release in summer.

FortiClient-v500-build0177-release.apk

I cant upload here. If someone need it, just ask me and i can send it by email.  13Mb.