Hello Everyone,
We recently are facing issues with Forticlient VPN agent on Mac OS only which did not exist a week before.
We are able to connect to SSL-VPN Gateway using Forticlient VPN agent but the problem is that we are not able to reach the internal servers through tunnel mode on Mac devices only. It works fine on other Operating Systems (Windows and android) and from web-access portal as well (can ping from quick connection widget on SSL-VPN web page).
We have checked the following:
[ul]The users on Windows machines are able to connect and access the internal resources without any problem.
And The same user with same credentials can connect to SSL-VPN (via Tunnel Mode using Forticlient) on MacOS but can't reach the server.
I need to know the reasons causing the issues.
-FortiClient vpn 7.0 is installed on MacOS
-Thank You
Nominating a forum post submits a request to create a new Knowledge Article based on the forum post topic. Please ensure your nomination includes a solution within the reply.
Did you make sure to set your DNS suffix under config vpn ssl settings? That's what this sounds like to me. For some reason MacOS/iOS is far pickier about this than others.
# config vpn ssl settings set dns-suffix example.com example.org end
Should dns-suffix still be set if there is no requirement resolve domain names? because IP addresses used for internal servers instead of domain names.
Hmm, well I'm not sure then. Maybe a bug in the Mac version of FortiClient. I'd put in a support ticket. We use almost exclusively Windows boxes so I'm not well-versed in troubleshooting on Macs, but you might check for the equivalent of Windows "route print" command to see if the kernel knows where to go for those IPs.
lobstercreed wrote:Hmm, well I'm not sure then. Maybe a bug in the Mac version of FortiClient. I'd put in a support ticket. We use almost exclusively Windows boxes so I'm not well-versed in troubleshooting on Macs, but you might check for the equivalent of Windows "route print" command to see if the kernel knows where to go for those IPs.
Thanks! we have raised a ticked. Hopefully will find a solution.
Hi there
Just wondering if you found a solution for the DNS issue?
anyone has an update about this issue? i am facing the same thing
Select Forum Responses to become Knowledge Articles!
Select the “Nominate to Knowledge Base” button to recommend a forum post to become a knowledge article.
User | Count |
---|---|
1547 | |
1031 | |
749 | |
443 | |
210 |
The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.
Copyright 2024 Fortinet, Inc. All Rights Reserved.