Forticlient VPN installation failed on windows 10

[Jack22]

Hi, I'm trying to install Forticlient VPN 7.2.4 on Windows 10 Enterprise build 19045, but the wizard fails and shows the following error dialog:

The last displayed message in the status bar was "Status: rolling back action".

On the same laptop, I've been using an older version (namely 7.0.1.0083), which I uninstalled before launching the new setup. Now even if I try to reinstall the old version, I get the same rollback error as with the new one.

Any help would be highly appreciated.

[fricci_FTNT]

Hi @Jack22 ,

Please try to use FCremove as explained in the article below, then try again to install the new version:
https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-download-FortiClient-and-FCRemove-e...

Best regards,

[Jack22]

Hi, thank you for replying. I have no EMS License though and the web page reads:

Sorry, you don't have any product covered by Fortinet support contract

[adimailig]

Hi @Jack22 

There are instances that your computer AntiVirus blocking or denying the installation.