Forticlient VPN 6.0.10 Stops at 10% and throws unable to reach the vpn

[Guru_Prasaath]

HI ALl,

I am new to Forticlient VPN ..we have installed Forticlient VPN verison 6.0.10 in our windows 10 machine . After entering credentials VPN trying to connect till 10% and then stops & throws unable to reach vpn.

However my credentails are wroking in another laptop with same os ..dont know whats need to rectify . 

could you please help on this 

[Toshi_Esumi · Accepted solution]

I'm assuming you're using SSL VPN, not IPSec VPN. Then 10% means the client can't reach the server, or a local network issue.

[Toshi_Esumi · Accepted solution]

I'm assuming you're using SSL VPN, not IPSec VPN. Then 10% means the client can't reach the server, or a local network issue.

[Guru_Prasaath]

yes using SSL VPN.. Actually couldnt find the root cause..also when we tried with another machine able to connect VPN using my credentials. can you guess what the root cause 

[Toshi_Esumi · Accepted solution]

It tells you the machine problem. Did you try pinging the server IP or URL from the machine?

[Guru_Prasaath]

Yes i tried. it says could not find host .please check name and try again

[Toshi_Esumi]

Then obviously a DNS problem on the machine if the URL is correct.

[Guru_Prasaath]

How to rectify the DNS problem in the client machine. can u please share

[Toshi_Esumi]

It just a Windows basic troubleshooting process. If you're don't familiar with it either ask MS community or search on the internet or ask your IT dept. It's beyond this forum.