Forticlient/FortiEMS: FC clears input fields every second when EMS is not reachable

[Thomarand]

Hi all,

we're using Forticlient 7.0.13 along with Endpoint Management Server 7.0.13.

When the Forticlient has no direct connection to the EMS, the user cannot enter his credentials when directly trying to connect via Forticlient Console, the entries disappear within a second.

However, connecting will work on the Windows Sign-in Screen (Show VPN before logon). But we have users that have to sign into a - lets say hotel wlan - first and then try to connect via Forticlient Console directly.

As our EMS server is not publicly accessible, this way obviously won't work anymore. Before, with version 7.0.12, we haven't had this issue.

What is the solution to this? Or is there a workaround so our users can connect via Forticlient Console, when the EMS Server is not visible?

Kind regards!

[btan]

Hi,

Please open a FortiCare ticket with a screen recording of your issue, and mention Internal Case 918459 and 1049271.
This sounds like a very rare cases whereby Remote Access tab is broken when EMS is not reachable. 
Your case engineer may ask you to use FCT 7.2.5 and above, as the issue is indirectly fixed in this version.