Forticlient: Failed to login to fortigate: -130 [store cookie failed]

[ste]

Hi all!

Time to time, we are facing this issue, I am not able to find what does it means?

The thing is, that user is able to connect to VPN during one day, but another, he/she is getting following error. The OS is MAC. Version of FortiClient is 6.2.2 and 6.2.3 Somebody to help, please? Would be great to know at least what the number of the error means.

Thanks for you help! Kind regards!

20200131 17:47:24.276 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200131 17:50:21.418 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200201 10:18:18.343 [FctMiscAgent:INFO] AppDelegate:451 FctMiscAgent started up 20200201 10:19:01.437 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200201 10:20:16.226 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200201 10:32:00.627 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200201 10:36:20.001 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200201 10:36:45.578 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200201 10:38:20.884 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200201 10:41:01.540 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200201 10:46:37.205 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200201 11:44:16.561 [FctMiscAgent:INFO] AppDelegate:451 FctMiscAgent started up 20200201 11:44:19.480 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200201 11:52:02.652 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200201 11:57:51.670 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200201 11:59:37.754 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200201 11:59:53.662 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200201 12:00:38.405 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200201 12:01:06.824 [fctgui:INFO] SystemPowerMonitor:77 System will sleep 20200203 07:49:59.103 [FctMiscAgent:INFO] AppDelegate:451 FctMiscAgent started up 20200203 07:52:14.349 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 08:00:26.059 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 08:01:47.118 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 08:02:29.000 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 08:57:19.900 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 08:57:39.468 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 08:58:20.017 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 08:58:43.976 [fctgui:INFO] FCTVpnConnection:653 Starting connection:VPN 20200203 08:58:43.984 [fctgui:INFO] FCTVpnConnection:758 SSL VPN Proxy is disabled 20200203 08:58:43.985 [fctgui:INFO] FCTVpnConnection:864 connecting to server xyz.domain.com:30443 with realm: 20200203 08:58:46.727 [sslvpn:INFO] unknown:0 try to get cookie for the first time 20200203 08:58:52.648 [sslvpn:INFO] unknown:0 store cookie failed. 20200203 08:58:52.656 [sslvpn:EROR] libsslvpn:574 Failed to login to fortigate : -130 20200203 08:58:52.663 [fctgui:EROR] FCTVpnConnection:1658 -130 - 20200203 08:58:52.664 [fctgui:INFO] FCTVpnConnection:1714 failure happens so terminate this vpn connection 20200203 09:00:53.347 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 09:00:56.535 [fctgui:INFO] FCTVpnConnection:653 Starting connection:VPN 20200203 09:00:56.544 [fctgui:INFO] FCTVpnConnection:758 SSL VPN Proxy is disabled 20200203 09:00:56.545 [fctgui:INFO] FCTVpnConnection:864 connecting to server xyz.domain.com:30443 with realm: 20200203 09:00:58.703 [sslvpn:INFO] unknown:0 try to get cookie for the first time 20200203 09:01:04.209 [sslvpn:INFO] unknown:0 store cookie failed. 20200203 09:01:04.218 [sslvpn:EROR] libsslvpn:574 Failed to login to fortigate : -130 20200203 09:01:04.218 [fctgui:EROR] FCTVpnConnection:1658 -130 - 20200203 09:01:04.219 [fctgui:INFO] FCTVpnConnection:1714 failure happens so terminate this vpn connection 20200203 09:02:22.103 [fctgui:INFO] FCTVpnConnection:653 Starting connection:VPN 20200203 09:02:22.112 [fctgui:INFO] FCTVpnConnection:758 SSL VPN Proxy is disabled 20200203 09:02:22.113 [fctgui:INFO] FCTVpnConnection:864 connecting to server xyz.domain.com:30443 with realm: 20200203 09:02:24.299 [sslvpn:INFO] unknown:0 try to get cookie for the first time 20200203 09:02:30.440 [sslvpn:INFO] unknown:0 store cookie failed. 20200203 09:02:30.449 [fctgui:EROR] FCTVpnConnection:1658 -130 - 20200203 09:02:30.449 [sslvpn:EROR] libsslvpn:574 Failed to login to fortigate : -130 20200203 09:02:30.450 [fctgui:INFO] FCTVpnConnection:1714 failure happens so terminate this vpn connection 20200203 09:02:53.975 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 09:03:25.585 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 09:03:25.620 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 09:03:25.630 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 09:04:23.509 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 09:04:39.868 [fctgui:INFO] FCTVpnConnection:653 Starting connection:VPN 20200203 09:04:39.876 [fctgui:INFO] FCTVpnConnection:758 SSL VPN Proxy is disabled 20200203 09:04:39.877 [fctgui:INFO] FCTVpnConnection:864 connecting to server xyz.domain.com:30443 with realm: 20200203 09:04:45.507 [sslvpn:INFO] unknown:0 try to get cookie for the first time 20200203 09:04:51.022 [sslvpn:INFO] unknown:0 store cookie failed. 20200203 09:04:51.030 [fctgui:EROR] FCTVpnConnection:1658 -130 - 20200203 09:04:51.030 [sslvpn:EROR] libsslvpn:574 Failed to login to fortigate : -130 20200203 09:04:51.031 [fctgui:INFO] FCTVpnConnection:1714 failure happens so terminate this vpn connection 20200203 09:05:32.536 [fctgui:INFO] FCTVpnConnection:653 Starting connection:VPN 20200203 09:05:32.547 [fctgui:INFO] FCTVpnConnection:758 SSL VPN Proxy is disabled 20200203 09:05:32.547 [fctgui:INFO] FCTVpnConnection:864 connecting to server xyz.domain.com:30443 with realm: 20200203 09:05:34.669 [sslvpn:INFO] unknown:0 try to get cookie for the first time 20200203 09:05:40.180 [sslvpn:INFO] unknown:0 store cookie failed. 20200203 09:05:40.189 [sslvpn:EROR] libsslvpn:574 Failed to login to fortigate : -130 20200203 09:05:40.189 [fctgui:EROR] FCTVpnConnection:1658 -130 - 20200203 09:05:40.190 [fctgui:INFO] FCTVpnConnection:1714 failure happens so terminate this vpn connection 20200203 09:06:06.795 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 09:07:33.314 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 09:23:19.950 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 09:36:13.358 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 09:36:32.382 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 09:53:46.445 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 09:54:29.831 [FctMiscAgent:INFO] AppDelegate:415 Config File fctsysconf.plist changed, reload config! 20200203 09:54:30.831 [FctMiscAgent:INFO] AppDelegate:415 Config File fctsysconf.plist changed, reload config! 20200203 09:54:34.743 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 09:55:39.753 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 09:56:06.752 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 09:56:13.299 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 09:58:09.811 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 09:58:44.488 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 09:58:49.138 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 09:59:03.804 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome! 20200203 09:59:17.013 [FctMiscAgent:INFO] AppDelegate:271 Start monitor for Google Chrome!  

[adamd]

Confirming I'm also getting this.

MacOS Catalina 10.15.3

Forticlient 6.2.1.654

[adamd]

In case it's useful, I resolved this by downgrading to version 6.0 (our server was also running 6.0)