Forticlient Edge Web Extension

[IT_N00b]

Hi,

For some reason, everyone using edge at my company is suddenly getting nonstop notification from FortiClient System Tray Controller saying: "Microsoft Edge" extension policy anomaly detected, please restart the browser.

This happens anytime you try to open any websites and they just get stuck in loading until it fails. I restarted the browser and I even shut all Edge operations in task manager, nothing works. I cant seem to find any solutions online so was wondering if anyone was familiar with this issue and if they managed to resolve.

Thanks!

[ebilcari]

It's mentioned as resolved issue in the Release Notes for 7.2.0 [851700]

https://docs.fortinet.com/document/forticlient/7.2.0/windows-release-notes/22791/resolved-issues

What version of FortiClient are you running?

[IT_N00b]

Looks like its version: 7.2.1.0779

Which should have resolved the issue, maybe by extension policy it means the extension which is the "Fortinet Privileged Access Agent"??

[ebilcari · Accepted solution]

After checking the internal ticket I found out that the issue is not properly fixed yet and the case is reopened. You should still randomly get those errors. The team is working and a definitive solution will be provided in 7.2.2.

[IT_N00b]

Thank you for letting me know, I have updated the team on the matter.

[rgs-araujo]

I am facing this same issue now. Is there a solution for that? Currently we are using the version 7.2.4.0972 of forticlient.

[ebilcari]

The definitive fix for issue #851700 will be included in 7.2.5 that is planned to be released in July. If you are interested to test the fix in an interim build, you can open a ticket with TAC support and ask for build 994.

[Derek_P]

This issue is still present in 7.2.5 but it looks like turning off Startup Boost in Edge stops it...

[ebilcari]

This was a valid workaround used prior to the fix, alongside disabling in Edge:
"Preload the new tab page for a faster experience"
"Continue running background extensions and apps when Microsoft Edge is closed"

Upgrading to 7.2.5 should have solved this issue, if this is not the case please open a ticket with TAC support.