Forticlient EMS Web Access Doesn't Work After Upgrade

[alvarotorales]

Hi,

I upgraded my Forticlient EMS to the 7.4.5 version and now i can't access to the web portal. When i try to run the command "service restart --all" in the linux console i have the next error:

get services status: start apache2 service: exit status 1
exit error: [exit status 1], exitStatus: 1

Can someone help me with this issue please?

[AEK]

Before upgrading did you make sure all required flows to internet are open?

Check the EMS Installation section here:

https://docs.fortinet.com/document/forticlient/7.4.5/ems-administration-guide/439480/required-servic...

Note that one repo is missing in the doc, I think it was grafana.com (you can check in your FW traffic log).

[SubjectName]

Yes. We verified it was able to go out to the internet. no blocks.

[FortiGuy85G]

I'm having the same problem. after you reverted the snapshot did you have any problems after upgrading to 7.4.5 again?

[Marioo]

I solve my problem deploying a new EMS VM v7.4.5 (moving the license to the new hardware ID) and restoring the backup from EMS version 7.4.4. It is working fine now.

[Marioo]

Hi,

I'm facing the same issue.

Did you find a solution for this?

[alvarotorales]

Hi, unfortunately I couldn't fix the error. I had to download the latest version of Proxmox and restore the database from my backup.