Forticlient EMS Cloud a reliability/stability and constant regression of Bugs

[shocko]

So we have been running Forticlient and EMS cloud for 18 months. We have had many issues with the following:

• Split tunnel for Webex and MS teams not working
• ZTNA tags not syncing to Fortigates
• Local LAN Access not working

Each and every one of these things we find that do not work lead us to log tickets and we end up having to upgrade versions of Forticlient or worse wait for EMS cloud upgrades to become available which can take months.  Furthermore, we have seen numerous regressions in Bugs around split tunnel for example. 

Our latest is as follows:
- MS teams and Webex are not split-tunnelling even though configured. Support have indicated these are due to internal Bug IDs 966971 and 1045328 
- They say these are fixed in Forticlient 7.4.1 but there is no mention of this in the public release notes Resolved issues | FortiClient 7.4.1 | Fortinet Document Library as far as I can see
- The 'fix' also requires EMS cloud 7.4.x which has not ETA for release!

So as it stands they are saying to us it is broken with NO eta for fixing a core component of the product feature set. Furthermore just look back at previous release notes to see this is a constant regression i.e. common meeting platforms like Webex/MS Teams not being split-tunnelled. After 1 year with this product we are looking for an alternative as this product seems very immature.

[Anthony_E]

Hello shocko,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Anthony_E]

Hello,

We are still looking for someone to help you.

We will come back to you ASAP.

Regards,

[Anthony_E]

Hi @btan, @jie, @ika 

Could you please have a look at this request?

Thanks a lot in advance,

[btan]

As much as I want to help, apologies that I am unable to provide any constructive comment on these, as they are all complex issues that indeed require a FortiCare ticket to investigate.

Split tunnel for Webex and MS teams not working
-> My experience so far, MS teams split tunnel should already working pretty reliably.
-> Unsure about Webex, but I do know that it is always tricky to split tunnel webex, even with other products, you can do a quick google search and find plenty.

ZTNA tags not syncing to Fortigates
-> We all know this can be due to many factors. This needs you to perform step 1 to 10, to check narrow down the root cause, and then step11-20 to get more info about a 'what-if' scenario. This is case-by-case basis that definitely need to go through a ticket.
-> If anything, EMS are recommended to be in 7.2.5, and FGT to be in the latest FCT 7.4.x mature version.

Local LAN Access not working
-> This is similar to telling the Internet 'I am having a headache', people will advise you to drink more water or try to get more sleep. So welp, do wireshark, ipconfig /all, traceroute, adapter settings etc.

I do agree our Release Notes is a mess, we TAC raised the concern multiple times too, but in the end :\

The best thing you can do is still, follow up on your tickets. Cheers.

[Anthony_E]

Thank yo so much!