Forticlient Connection Issues when on mobile hotspot, "VPN is down"

[tonyjacobson2]

Running Client version 7.0.10.0538. I some users that work off a mobile hotspot. The client will say connected but then will not switch over to the virtual adapter. If you look at the network adapter is shows "Network" and not our domain. Where for the clients not having issues it will show our domain name. Then after a few seconds it will disable and say VPN is down.

[Anthony_E]

Hello Tony,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Anthony_E]

Hello Tony,

We are still looking for someone to help you.

We will come back to you ASAP.

Regards,

[Anthony_E]

Hello Tony,

Could you please update your FortiClient with the newest version?

https://docs.fortinet.com/document/forticlient/7.2.2/administration-guide/991309/upgrading-forticlie...

It can help to solve your issue.

Thanks a lot in advance.

Regards,