Forticlient 7.4 stuck at connecting

[Slizzard]

After updating our machines to the 7.4 update(VPN only), we noticed a few laptops were getting stuck at "Connecting". After browsing this forum and other sites, we had no luck at fixing the issue. Reverting back to 7.0 did resolve the issue. After checking out the services, I noticed the FortiClient Sys Monitor was not running in the taskbar. I went to start it manually in the Forticlient folder and received an error(mfc*.dll not found). I doubled checked the laptops with the issue and one did not have Microsoft Visual C++ installed and the other had the 32bit version installed. After installing the 64bit version on both laptops, Forticlient shows the percentage and connects fine. Hope this helps someone.

[Stephen_G]

Hi Slizzard,

Thank you for sharing this! It's a big help for our users.

I'd also like to advise users having issues with connection getting stuck to check out

Troubleshooting Tip: Possible reasons for FortiClient SSL VPN connectivity failure at specific perce....

Kind regards,

[aleb2]

windows 10-->upgrade to window 11, Forticlient upgrade 7.2 to v7.4:  when connected, windows restart with blu screen and "system service exception " and "ndis.sys"; tried windows update but no result.

restored to windows 10 but Forticlient 7.4 stuck at connecting; how can it be fixed? it seems impossible to come back to v7.2 too; really frustrating case

[Sheikh]

Hello @Slizzard

Thankyou for sharing your experience. These trobuleshooting steps might help others.

regards,

Sheikh

[PSSBV]

We encountered this issue as well, but resolved it by repairing or installing the C++ Redis packages in both 32-bit and 64-bit versions. Since the installation or repair of the C++ Redistributable packages, we have not experienced any further issues.

[Kinstorm]

Thank you!

I spent some time trying to download previous versions, reviewing logs, and after a while of struggling with it, the solution you described worked for me.

[pmudgal]

Hello Slizzard,

Thank you for reaching out to support portal.

I would recommend you to capture the debugs on the FCT itself and look into the logs there.

REF: https://community.fortinet.com/t5/FortiClient/Technical-Tip-How-to-enable-debug-log-in-FortiClient/t...

Regards,

Piyush

[aleb2]

logs:

1/08/2024 18:24:59 info system date=2024-08-01 time=18:24:58 logver=1 id=96823 type=systemevent subtype=system eventtype=status level=info uid=6513EE1478554AF89E92211E95E60386 devid=FCT8000020264270 hostname=DESKTOP-1HJGCQ1 pcdomain=N/A deviceip=169.254.119.53 devicemac=02-1b-1b-f1-23-03 site=N/A fctver=7.4.0.1658 fgtserial=FCT8000020264270 emsserial=N/A os="Microsoft Windows 10 , 64-bit (build 19045)" user=Alessandro1234i@AzureAD msg="Checking for updates"
01/08/2024 18:33:10 info system date=2024-08-01 time=18:33:09 logver=1 id=96823 type=systemevent subtype=system eventtype=status level=info uid=6513EE1478554AF89E92211E95E60386 devid=FCT8000020264270 hostname=DESKTOP-1HJGCQ1 pcdomain=N/A deviceip=169.254.119.53 devicemac=02-1b-1b-f1-23-03 site=N/A fctver=7.4.0.1658 fgtserial=FCT8000020264270 emsserial=N/A os="Microsoft Windows 10 , 64-bit (build 19045)" user=Alessandro1234i@AzureAD msg="Checking for updates"
01/08/2024 18:56:39 info sslvpn date=2024-08-01 time=18:56:38 logver=1 id=96600 type=securityevent subtype=sslvpn eventtype=status level=info uid=6513EE1478554AF89E92211E95E60386 devid=FCT8000020264270 hostname=DESKTOP-1HJGCQ1 pcdomain=N/A deviceip=169.254.119.53 devicemac=02-1b-1b-f1-23-03 site=N/A fctver=7.4.0.1658 fgtserial=FCT8000020264270 emsserial=N/A os="Microsoft Windows 10 , 64-bit (build 19045)" user=Alessandro1234i@AzureAD msg="SSLVPN tunnel status" vpnstate=disconnected
01/08/2024 18:57:50 info sslvpn date=2024-08-01 time=18:57:49 logver=1 id=96600 type=securityevent subtype=sslvpn eventtype=status level=info uid=6513EE1478554AF89E92211E95E60386 devid=FCT8000020264270 hostname=DESKTOP-1HJGCQ1 pcdomain=N/A deviceip=169.254.119.53 devicemac=02-1b-1b-f1-23-03 site=N/A fctver=7.4.0.1658 fgtserial=FCT8000020264270 emsserial=N/A os="Microsoft Windows 10 , 64-bit (build 19045)" user=Alessandro1234i@AzureAD msg="SSLVPN tunnel status" vpnstate=disconnected
01/08/2024 18:58:59 info sslvpn date=2024-08-01 time=18:58:58 logver=1 id=96600 type=securityevent subtype=sslvpn eventtype=status level=info uid=6513EE1478554AF89E92211E95E60386 devid=FCT8000020264270 hostname=DESKTOP-1HJGCQ1 pcdomain=N/A deviceip=169.254.119.53 devicemac=02-1b-1b-f1-23-03 site=N/A fctver=7.4.0.1658 fgtserial=FCT8000020264270 emsserial=N/A os="Microsoft Windows 10 , 64-bit (build 19045)" user=Alessandro1234i@AzureAD msg="SSLVPN tunnel status" vpnstate=disconnected
01/08/2024 19:02:11 info sslvpn date=2024-08-01 time=19:02:10 logver=1 id=96600 type=securityevent subtype=sslvpn eventtype=status level=info uid=6513EE1478554AF89E92211E95E60386 devid=FCT8000020264270 hostname=DESKTOP-1HJGCQ1 pcdomain=N/A deviceip=169.254.119.53 devicemac=02-1b-1b-f1-23-03 site=N/A fctver=7.4.0.1658 fgtserial=FCT8000020264270 emsserial=N/A os="Microsoft Windows 10 , 64-bit (build 19045)" user=Alessandro1234i@AzureAD msg="SSLVPN tunnel status" vpnstate=disconnected
01/08/2024 19:12:39 info sslvpn date=2024-08-01 time=19:12:38 logver=1 id=96602 type=securityevent subtype=sslvpn eventtype=status level=info uid=6513EE1478554AF89E92211E95E60386 devid=FCT8000020264270 hostname=DESKTOP-1HJGCQ1 pcdomain=N/A deviceip=127.0.0.1 devicemac=N/A site=N/A fctver=7.4.0.1658 fgtserial=FCT8000020264270 emsserial=N/A os="Microsoft Windows 10 , 64-bit (build 19045)" msg="SSLVPN service started successfully" vpnstate=

[AGU_HD]

Trying installing this Visual Studio Redistributable: https://aka.ms/vs/17/release/vc_redist.x64.exe

The Forticlient VPN Application is trying to start fortitray.exe, but it needs a .dll file to work (mfc140u.dll) which is missing from Windows.

After installing and a reboot, your Forticlient VPN app should work again.