Forticlient 7.4.0142 will not display login screen on iPad iOS 15.8

[PamelaP]

I have a fleet of managed iPads that are older Air2s running iOS 15.8, and the recent update not only deleted all previous VPN configurations, it also no longer displays the login screen with the new configs. All of my other iPads are able to connect, it's just these older ones that cannot. It appears that it's trying to use SSO, even though that is deselected in the config. When they try to connect, this window appears

But tapping on OK results in this window:

They are never offered the regular login window to enter their username and password.

I have submitted a ticket but have yet to get a response, so thought I'd ask here ot see if anyone else is experiencing the same.

[btan]

Thanks PamelaP,

I looked into the case, and it looks like the symptom now is a bit different from the previous one. 
If I am following the case correctly, your previous case was about SAML VPN, and getting "FortiVPN error: Unable to get SSO port".

Either way, I think the best course here is to raise a new FortiCare ticket again to report this behavior. It is truly regrettable that FortiClient on mobile platform sometimes really headache.

[PamelaP]

No, that was not the previous issue - not sure what you looked at but the issue is the exact same now as it was when we submitted the ticket.

[funkylicious]

From my experience so far with FCT 7.4.0 it's a little buggy, so I decided to revert back to 7.2.X version at least for MacOS and Windows devices, I would suggest you trying to do the same.

[PamelaP]

Unfortunately, this is on an iPad and pushed to our devices via the App Store - no option to revert back exists that I'm aware of.

[drGazza]

unfortunately not possible on mobile device, or at least I don't know how to do it

We hope for a solution via Appstore

[PamelaP]

Did it recently quit working for you too? We have been using Forticlient for remote connectivity for years and up until they pushed version 7.4.0, users logged in with their AD credentials (we have it linked) without issue. Sadly, the new version (7.4.1) that was supposed to fix it, isn't working either. On newer iOS versions it will allow you to log in once, then it caches those credentials and just waits for MFA to be approved. We don't want that either. I had one user put in the wrong password, it cached that, and I had to wipe his iPad back to factory to get FortiClient to ask for a login again. That is not acceptable, we should be able to delete those cached credentials any time there is a problem. It's really going to screw users when they have mandatory password changes, and they aren't able to enter the new one. This caching action is happening even though SSO is turned off and Save Password is not selected.

[drGazza]

any news for this issue? 

[PamelaP]

I had a call from a support tech last week and we did a GoTo meeting from the iPad so he could observe the behavior. He saw it fail to connect several times, so then we turned logging on and tried several more times, and again it failed with the previously described behavior. I then emailed the log file to them but have not heard a thing since then. But at least they know exactly what it's doing now, hopefully they'll figure out the why soon and provide a fix.

[dufor]

Hello, we are also experiencing this symptom in ios15.6.1 are there any symptoms resolved by this? 

[PamelaP]

No, even after they looked at the logs they could not identify where the issue was, and as of right now they have dropped our ticket, again. They have no clue what broke the app, which is really a sad commentary on them as a company.