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ULSJim
New Contributor

Forticlient 7.2.7 breaks Windows Login Screen

So I have a few laptops in our organization that this has happened to now, I originally thought it was the most windows update that did it as both users advised that issue started occurring after a windows update.  But after experimenting with one of the laptops I have wiped it multiple times now (as issue kept reappearing) my tests I started installing things one by one and rebooting.  I started with our 7.2.5 installer and had no issue, but when I updated to 7.2.7 is when issue resurfaced. I then created a 7.2.7 installer wiped the laptop and first thing I did after joining our domain was install forticlient 7.2.7 and it issue immediately happened.  

When the issue occurs the login screen flashes every few seconds and resets to the initial screen, it is painstaking to just reboot it into maintenance mode to use the recovery drive.  It has happened on 2 different model of laptops (Surface Laptop 6 and Asus Expert Book) I have a bunch of laptops that are just fine running 7.2.7 on both models of these laptops. 

I haven't been able to find anyone else having this issue and I am guessing it is some weird rare situation that is cause its only been 2 of 75 of our laptops that it has happened to but if I can't find fix for this it basically makes 2 of my laptops unusable.

Anyone else run into this or have a fix for it?

1 Solution
WG-JW
New Contributor

Hi,

 

not an actual solution but it helped working around the flashing login screen getting people back to work.

We've experienced the same, using v7.2.7.1116 and used the "FortiClient Endpoint Management Server" to downgrade to lower a version, by creating a new workgroup within "Endpoints", adding affected devices and assigning the deployment.

Necessary parameters:

  • unnattended installation - unchecked
  • Reboot when no user logged in - checked

 

kind regards!

View solution in original post

11 REPLIES 11
Chey
New Contributor

If you check the release notes though it clearly says the login loop for hybrid joined machines issue is not fixed in 7.2.8.......  Guess we need to wait to 7.2.9 

MZBZ
Staff
Staff

Please open a technical support tick and attach debug-level diagnostic logs and windows event logs.

If the issue is known (e.g. bug 1111890), TAC will provide an interim build for test.

 

https://docs.fortinet.com/document/forticlient/7.2.8/administration-guide/748524/diagnostic-tool

 

https://community.fortinet.com/t5/FortiClient/Technical-Tip-How-to-generate-and-export-Debug-logs-fr...

 

https://docs.fortinet.com/document/forticlient/7.2.8/windows-release-notes/573433/new-known-issues

 

M. B.
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