Forticlient 7.2.4 and 7.4.0 fail to install on windows 11

[Enrico84]

I try to install FortiClient 7.2.4 on a pc with windows 11 23h2 but when the installation gets to the point of installing the drivers, it goes into error and rolling back.

I uninstalled my antivirus and retry the installation procedure but the problem persists.

I try to install also the FortiClient 7.4.0 version but I have the same problem.

[fricci_FTNT]

Hi @Enrico84 ,

You may find useful the below posts:
https://community.fortinet.com/t5/Support-Forum/Unable-to-install-FortiClient-VPN/td-p/283174

https://community.fortinet.com/t5/Support-Forum/FortiClient-VPN-Not-working-on-Windows-11/td-p/27321...

To uninstall a previous version, the article below might help:
https://community.fortinet.com/t5/FortiClient/Technical-Tip-How-to-uninstall-a-managed-FortiClient-i...

Best regards,

[hbac]

Hi @Enrico84, 

Did you get any error messages? 

Regards, 

[rvillaroman]

Hi @Enrico84,

Could you share the error causing installation to fail?

If you have existing Forticlient installed on your machine kindly uninstall it and try again.

[Enrico84]

Thank you guys for your reply but I found the "problem" myself. The problem I was trying to install the x64 version of FortiClient on a Microsoft Surface 9 Pro but this have an ARM 64 processor, and this was the problem.