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jb3nny76
New Contributor

Forticlient 6.2.6.0951 disconnects MS Teams video

Hello I am having issues recently and some of our users also, where the VPN disconnects when being in a MS Teams video chat. I loose vpn then loose access to the resources etc that it connects me to. I notice that when taking part in a Teams audio only call it does not happen. Switch on video and it will disconnect in a couple minutes. Any ideas, Qos issue perhaps dropping the vpn i know they can be sensitive to packet lose.

 

Thanks

2 REPLIES 2
Anthony_E
Community Manager
Community Manager

Hello jb3nny76,

 

Thank you for using the Community Forum.

 

I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

 

Regards,

Anthony-Fortinet Community Team.
Anthony_E
Community Manager
Community Manager

Hi back,

 

I could see that someone has posted this message which solved the issue:

 

https://community.fortinet.com/t5/Fortinet-Forum/Solved-Forticlient-VPN-frequently-disconnecting-err...

 

Could you please have a look and tell me if helped?

 

Thanks a lot in advance.

 

Regards,

Anthony-Fortinet Community Team.
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