Forticlient 6.2.6.0951 disconnects MS Teams video

[jb3nny76]

Hello I am having issues recently and some of our users also, where the VPN disconnects when being in a MS Teams video chat. I loose vpn then loose access to the resources etc that it connects me to. I notice that when taking part in a Teams audio only call it does not happen. Switch on video and it will disconnect in a couple minutes. Any ideas, Qos issue perhaps dropping the vpn i know they can be sensitive to packet lose.

Thanks

[Anthony_E]

Hello jb3nny76,

Thank you for using the Community Forum.

I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Regards,

[Anthony_E]

Hi back,

I could see that someone has posted this message which solved the issue:

https://community.fortinet.com/t5/Fortinet-Forum/Solved-Forticlient-VPN-frequently-disconnecting-err...

Could you please have a look and tell me if helped?

Thanks a lot in advance.

Regards,