Forticlient 5.6.1 and FortiEMS 1.2.2 is OUT!!

[Sebastiaan_Koopmans]

Forticlient 5.6.1 and EMS 1.2.2 is out...

We are going to upgrade tonight and will let you now the feedback

[SteveG · Accepted solution]

Creating the 5.6.1 installer works, well it's listed and downloadable. However pushing the 5.6.1 install via EMS to a client PC broke FortiClient completely. The install ran but when the laptop rebooted FC had disappeared completely, looks like the uninstall of the previous client worked but the 5.6.1 install failed. So I rebooted the laptop and downloaded the 5.6.1 installer from the EMS server but when running it get "The installer has encountered an unexpected error installing this package". Now manually installing 5.4.4 build created by EMS. Once that's installed I'll reboot and try 5.6.1 again.

See attached screen grab.

[SteveG · Accepted solution]

I've just done the same! Ticket No. 2440807

[Jeroen_Nieuwenbroek · Accepted solution]

did the same here: ticket number 2440851 .  Rescheduled the installer to start at 11:50PM

[Sebastiaan_Koopmans · Accepted solution]

Ticketnr: 2440804

Answer: 

This issue is already reported to our Engineering with BUG ID: 0458950, please for now keep on hold to upgrade the clients from EMS.

Will get back to you as soon as I get further information. 

[Jeroen_Nieuwenbroek · Accepted solution]

[size="4"]For now, set the permission on the shared folder to avoid the clients to update.[/size]

(Deny read access for 'everybody' .)

[neonbit · Accepted solution]

Yup it's a known bug, there's a customer support bulletin available explaining it, looks like the fix will be out in 5.6.2 due for release on Nov 13th.

Customer Support Bulletin CSB-171110-1 FortiClient 5.6.1 Installation Package Failure 2017-11-10 Subject: FortiClient 5.6.1 Installation Package Failure Released: 2017-11-10 Modified: 2017-11-10  Product: FortiClient 5.6.1

Description:

Upon creation of a FortiClient 5.6.1 installation package when created by the Enterprise Management Server (EMS), the package encounters an error.  The issue occurs if EMS downloads FortiClient 5.6.1 from the FortiGuard network.  When the error occurs, EMS displays the following message:

"The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2711.”

Possibly Affected Products:

FortiClient 5.6.1

Remedy:

FortClient 5.6.2 will correct this issue and will be released by 13th November

[Sebastiaan_Koopmans]

a lot of bugs are gone with 1.2.2 and we are very happy now .... (Except that software admininistration is corruption installers) .... maybe there are more major issues with 1.2.2 but we dont have issues further with 1.2.2.

If you want i can supply you 1.2.2 but with no warranty...

[rcheesman]

I'll take you up on your offer.  That would be super helpful.  I have a call scheduled tomorrow at 10 AM with an EMS engineer to try to solve our issues.  We are a new customer.  I wanted to get the latest version installed so that we are fighting bugs like I have been for the last month.

[Sebastiaan_Koopmans]

Check PM

[Vocus]

I'd watch out, just had a bad experience, found this thread while searching for why.

My EMS was set to auto update the client, so when 5.6.1 came out it uninstalled from the fleet and failed to install. I  saw there was an update, and updated EMS to 1.2.2, which went fine and does look/feel much better, when i found the issue with 5.6.1 I changed the installer back to 5.6.0, no auto update.

despite having the settings set for deploy at 22:30 and prompt  user if reboot is required, it pushed immediately and auto rebooted workstations, had to turn off deployment.

[RobertReynolds]

My EMS 1.2.1 downloaded the 5.6.1 client, has created a new 5.6.1 installer in my profile, and i got a nice email notification from EMS to say it was available and my endpoints were out of date. Dashboard shows the endpoints pending software update.

But I can't get them to auto update and running the installer manually errors out.

Is this the same issue you the rest of you are having?

[Sebastiaan_Koopmans]

Hi [link=https://forum.fortinet.com/Profile/45295/]RobertReynolds[/link],

Yes exactly the same :)

[neonbit · Accepted solution]

Yup it's a known bug, there's a customer support bulletin available explaining it, looks like the fix will be out in 5.6.2 due for release on Nov 13th.

Customer Support Bulletin CSB-171110-1 FortiClient 5.6.1 Installation Package Failure 2017-11-10 Subject: FortiClient 5.6.1 Installation Package Failure Released: 2017-11-10 Modified: 2017-11-10  Product: FortiClient 5.6.1

Description:

Upon creation of a FortiClient 5.6.1 installation package when created by the Enterprise Management Server (EMS), the package encounters an error.  The issue occurs if EMS downloads FortiClient 5.6.1 from the FortiGuard network.  When the error occurs, EMS displays the following message:

"The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2711.”

Possibly Affected Products:

FortiClient 5.6.1

Remedy:

FortClient 5.6.2 will correct this issue and will be released by 13th November

[Sebastiaan_Koopmans]

EMS 1.2.2 is back available for download from support portal :)

[SteveG]

Does this have the FC 5.6.1 build fix?

[bommi]

They removed all FortiClient 5.6.1 files from the support portal and placed an Customer Support Bulletin PDF in the folder.

FortiClient 5.6.2 will be released by 13th November.