Forticlient 5.6.1 and FortiEMS 1.2.2 is OUT!!

[Sebastiaan_Koopmans]

Forticlient 5.6.1 and EMS 1.2.2 is out...

We are going to upgrade tonight and will let you now the feedback

[SteveG · Accepted solution]

Creating the 5.6.1 installer works, well it's listed and downloadable. However pushing the 5.6.1 install via EMS to a client PC broke FortiClient completely. The install ran but when the laptop rebooted FC had disappeared completely, looks like the uninstall of the previous client worked but the 5.6.1 install failed. So I rebooted the laptop and downloaded the 5.6.1 installer from the EMS server but when running it get "The installer has encountered an unexpected error installing this package". Now manually installing 5.4.4 build created by EMS. Once that's installed I'll reboot and try 5.6.1 again.

See attached screen grab.

[SteveG · Accepted solution]

I've just done the same! Ticket No. 2440807

[Jeroen_Nieuwenbroek · Accepted solution]

did the same here: ticket number 2440851 .  Rescheduled the installer to start at 11:50PM

[Sebastiaan_Koopmans · Accepted solution]

Ticketnr: 2440804

Answer: 

This issue is already reported to our Engineering with BUG ID: 0458950, please for now keep on hold to upgrade the clients from EMS.

Will get back to you as soon as I get further information. 

[Jeroen_Nieuwenbroek · Accepted solution]

[size="4"]For now, set the permission on the shared folder to avoid the clients to update.[/size]

(Deny read access for 'everybody' .)

[neonbit · Accepted solution]

Yup it's a known bug, there's a customer support bulletin available explaining it, looks like the fix will be out in 5.6.2 due for release on Nov 13th.

Customer Support Bulletin CSB-171110-1 FortiClient 5.6.1 Installation Package Failure 2017-11-10 Subject: FortiClient 5.6.1 Installation Package Failure Released: 2017-11-10 Modified: 2017-11-10  Product: FortiClient 5.6.1

Description:

Upon creation of a FortiClient 5.6.1 installation package when created by the Enterprise Management Server (EMS), the package encounters an error.  The issue occurs if EMS downloads FortiClient 5.6.1 from the FortiGuard network.  When the error occurs, EMS displays the following message:

"The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2711.”

Possibly Affected Products:

FortiClient 5.6.1

Remedy:

FortClient 5.6.2 will correct this issue and will be released by 13th November

[Sebastiaan_Koopmans]

Nice SteveG

I have created an full loaded package/installer (5.6.1) but when i try to install i get MSI error 2711.(With 5.6.0 package no issue )

Do you have same issue? 

[SteveG]

I'm trying to push the upgrade of 5.6.0 to 5.6.1 via EMS but it's not happening! I've not got a MSI installer.

[Sebastiaan_Koopmans]

Can you try to install an created 5.6.1 installer in EMS for me so that i know if we found an bug? 

[SteveG · Accepted solution]

Creating the 5.6.1 installer works, well it's listed and downloadable. However pushing the 5.6.1 install via EMS to a client PC broke FortiClient completely. The install ran but when the laptop rebooted FC had disappeared completely, looks like the uninstall of the previous client worked but the 5.6.1 install failed. So I rebooted the laptop and downloaded the 5.6.1 installer from the EMS server but when running it get "The installer has encountered an unexpected error installing this package". Now manually installing 5.4.4 build created by EMS. Once that's installed I'll reboot and try 5.6.1 again.

See attached screen grab.

[Sebastiaan_Koopmans]

Hi Steve,

Have same issue with 5.6.1 created @EMS... :) 

FYI 5.6.0 works ok

Will create ticket @Fortinet

[SteveG · Accepted solution]

I've just done the same! Ticket No. 2440807

[Jeroen_Nieuwenbroek · Accepted solution]

did the same here: ticket number 2440851 .  Rescheduled the installer to start at 11:50PM

[Sebastiaan_Koopmans · Accepted solution]

Ticketnr: 2440804

Answer: 

This issue is already reported to our Engineering with BUG ID: 0458950, please for now keep on hold to upgrade the clients from EMS.

Will get back to you as soon as I get further information. 

[Sebastiaan_Koopmans]

FortiClient 5.6.2 is OUT!

Problem to roll out (MSI Error) has been resolved!

[neonbit]

Tested on my lab and 5.6.2 installation works well now. EMS is starting to look good!