Forticlient 5.41 in perpetual install loop.

[rob_kowalski]

Hello,

I am pushing out a group policy MSI package containing forticlient 5.41

For most users, the upgrade works flawlessly.

However, I have a few users PC's (win7 sp1) that go into a perpetual reboot loop.

After logging in they get a window that pops up:

FortiClient recently updated itself. You must reboot your PC to allow FortiClient to finish the update. Please reboot by clicking the Reboot button. If you don't want to reboot now, click the Do Not Reboot button." SELECT: Reboot OR Do Not Reboot

(screenshot attached)

[Chris_Lin_FTNT]

Is there install log?

[rob_kowalski]

Hi Chris, 

The tail of the log is below:

dvi: {DIF_NEWDEVICEWIZARD_FINISHINSTALL} 09:30:44.102 dvi: CoInstaller 1: Enter 09:30:44.102 dvi: CoInstaller 1: Exit dvi: CoInstaller 2: Enter 09:30:44.102 dvi: CoInstaller 2: Exit dvi: CoInstaller 3: Enter 09:30:44.102 dvi: CoInstaller 3: Exit dvi: Class installer: Enter 09:30:44.102 !!! dvi: Class installer: failed(0x00000002)! !!! dvi: Error 2: The system cannot find the file specified. dvi: {DIF_NEWDEVICEWIZARD_FINISHINSTALL - exit(0x00000002)} 09:30:44.102 ndv: Device install status=0x00000000 ndv: Performing device install final cleanup... ndv: {Core Device Install - exit(0x00000000)} 09:30:44.102 dvi: {DIF_DESTROYPRIVATEDATA} 09:30:44.102 dvi: CoInstaller 1: Enter 09:30:44.102 dvi: CoInstaller 1: Exit dvi: CoInstaller 2: Enter 09:30:44.102 dvi: CoInstaller 2: Exit dvi: CoInstaller 3: Enter 09:30:44.102 dvi: CoInstaller 3: Exit dvi: Class installer: Enter 09:30:44.102 dvi: Class installer: Exit dvi: {DIF_DESTROYPRIVATEDATA - exit(0x00000000)} 09:30:44.102 ump: Server install process exited with code 0x00000000 09:30:44.102 ump: {Plug and Play Service: Device Install exit(00000000)} dvi: {DIF_DESTROYPRIVATEDATA} 09:30:44.102 dvi: CoInstaller 1: Enter 09:30:44.102 dvi: CoInstaller 1: Exit dvi: CoInstaller 2: Enter 09:30:44.102 dvi: CoInstaller 2: Exit dvi: CoInstaller 3: Enter 09:30:44.102 dvi: CoInstaller 3: Exit dvi: Class installer: Enter 09:30:44.102 dvi: Class installer: Exit dvi: {DIF_DESTROYPRIVATEDATA - exit(0x00000000)} 09:30:44.102 dvi: {Build Driver List} 09:30:44.102 ! dvi: Driver list already built dvi: {Build Driver List - exit(0x00000000)} 09:30:44.102 dvi: {DIF_SELECTBESTCOMPATDRV} 09:30:44.102 dvi: Using exported function 'NetClassInstaller' in module 'C:\Windows\system32\NetCfgx.dll'. dvi: Class installer == NetCfgx.dll,NetClassInstaller dvi: Using exported function 'NciDeviceInstall' in module 'C:\Windows\system32\nci.dll'. dvi: CoInstaller 1 == nci.dll,NciDeviceInstall dvi: Using exported function 'WlanDeviceClassCoInstaller' in module 'C:\Windows\system32\wlaninst.dll'. dvi: CoInstaller 2 == wlaninst.dll,WlanDeviceClassCoInstaller dvi: Using exported function 'WwanDeviceClassCoInstaller' in module 'C:\Windows\system32\wwaninst.dll'. dvi: CoInstaller 3 == wwaninst.dll,WwanDeviceClassCoInstaller dvi: CoInstaller 1: Enter 09:30:44.118 dvi: CoInstaller 1: Exit dvi: CoInstaller 2: Enter 09:30:44.118 dvi: CoInstaller 2: Exit dvi: CoInstaller 3: Enter 09:30:44.118 dvi: CoInstaller 3: Exit dvi: Class installer: Enter 09:30:44.118 dvi: Class installer: Exit dvi: Default installer: Enter 09:30:44.118 dvi: {Select Best Driver} dvi: Selected driver installs from section [pppop.Ndi] in 'c:\windows\pppop64.inf'. dvi: Class GUID of device remains: {4d36e972-e325-11ce-bfc1-08002be10318}. dvi: Set selected driver complete. dvi: Selected: dvi: Description - [PPPoP WAN Adapter] dvi: InfFile - dvi: Section - [pppop.Ndi] dvi: Signer - [Microsoft Windows Hardware Compatibility Publisher] dvi: Rank - [0x00ff0000] dvi: {Select Best Driver - exit(0x00000000)} dvi: Default installer: Exit dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 09:30:44.118 dvi: {DIF_NEWDEVICEWIZARD_FINISHINSTALL} 09:30:44.118 dvi: CoInstaller 1: Enter 09:30:44.118 dvi: CoInstaller 1: Exit dvi: CoInstaller 2: Enter 09:30:44.118 dvi: CoInstaller 2: Exit dvi: CoInstaller 3: Enter 09:30:44.118 dvi: CoInstaller 3: Exit dvi: Class installer: Enter 09:30:44.118 !!! dvi: Class installer: failed(0x00000002)! !!! dvi: Error 2: The system cannot find the file specified. dvi: {DIF_NEWDEVICEWIZARD_FINISHINSTALL - exit(0x00000002)} 09:30:44.118 dvi: {DIF_DESTROYPRIVATEDATA} 09:30:44.118 dvi: CoInstaller 1: Enter 09:30:44.118 dvi: CoInstaller 1: Exit dvi: CoInstaller 2: Enter 09:30:44.118 dvi: CoInstaller 2: Exit dvi: CoInstaller 3: Enter 09:30:44.118 dvi: CoInstaller 3: Exit dvi: Class installer: Enter 09:30:44.118 dvi: Class installer: Exit dvi: {DIF_DESTROYPRIVATEDATA - exit(0x00000000)} 09:30:44.118 <<< Section end 2016/07/13 09:30:44.118 <<< [Exit status: SUCCESS]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/13 09:30:46.191 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/13 09:30:46.191 <<< [Exit status: FAILURE(0x00000002)]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/13 09:30:48.187 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/13 09:30:48.187 <<< [Exit status: FAILURE(0x00000002)]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/13 09:30:50.193 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/13 09:30:50.193 <<< [Exit status: FAILURE(0x00000002)]

[Boot Session: 2016/07/13 09:31:29.125]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/13 09:33:32.058 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/13 09:33:32.058 <<< [Exit status: FAILURE(0x00000002)]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/13 09:33:34.051 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/13 09:33:34.052 <<< [Exit status: FAILURE(0x00000002)]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/13 09:33:36.059 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/13 09:33:36.074 <<< [Exit status: FAILURE(0x00000002)]

[Boot Session: 2016/07/13 09:34:30.125]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/13 09:36:33.170 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/13 09:36:33.170 <<< [Exit status: FAILURE(0x00000002)]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/13 09:36:35.160 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/13 09:36:35.160 <<< [Exit status: FAILURE(0x00000002)]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/13 09:36:37.160 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/13 09:36:37.160 <<< [Exit status: FAILURE(0x00000002)]

[Boot Session: 2016/07/13 13:12:15.125]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/13 13:14:14.222 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/13 13:14:14.222 <<< [Exit status: FAILURE(0x00000002)]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/13 13:14:16.217 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/13 13:14:16.217 <<< [Exit status: FAILURE(0x00000002)]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/13 13:14:18.225 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/13 13:14:18.225 <<< [Exit status: FAILURE(0x00000002)]

[Boot Session: 2016/07/13 13:47:08.125]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/13 13:49:07.053 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/13 13:49:07.053 <<< [Exit status: FAILURE(0x00000002)]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/13 13:49:09.060 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/13 13:49:09.060 <<< [Exit status: FAILURE(0x00000002)]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/13 13:49:11.069 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/13 13:49:11.069 <<< [Exit status: FAILURE(0x00000002)]

[Boot Session: 2016/07/19 13:53:22.125]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/19 13:55:27.384 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/19 13:55:27.384 <<< [Exit status: FAILURE(0x00000002)]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/19 13:55:29.381 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/19 13:55:29.381 <<< [Exit status: FAILURE(0x00000002)]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/19 13:55:31.417 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/19 13:55:31.417 <<< [Exit status: FAILURE(0x00000002)]

[Boot Session: 2016/07/20 11:35:51.125]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/20 11:37:50.979 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/20 11:37:50.979 <<< [Exit status: FAILURE(0x00000002)]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/20 11:37:52.982 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/20 11:37:52.982 <<< [Exit status: FAILURE(0x00000002)]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/20 11:37:54.995 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/20 11:37:54.995 <<< [Exit status: FAILURE(0x00000002)]

[Boot Session: 2016/07/20 11:38:56.125]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/20 11:40:54.858 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/20 11:40:54.858 <<< [Exit status: FAILURE(0x00000002)]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/20 11:40:56.862 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/20 11:40:56.862 <<< [Exit status: FAILURE(0x00000002)]

>>> [SetupCopyOEMInf - C:\Program Files\Common Files\Fortinet\FortiClient\FortiFilter\fortifilter.inf] >>> Section start 2016/07/20 11:40:58.874 cmd: "C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding <<< Section end 2016/07/20 11:40:58.874 <<< [Exit status: FAILURE(0x00000002)]

[Chris_Lin_FTNT]

Is this from a fresh install or upgrade? If upgrade, from what version? Was it a repackage FortiClient?

[rob_kowalski]

Hi we have several systems experiencing this.

All are upgrades.

Most are 5.2.3 -> 5.4.1 some are also 5.2.4 ->5.4.1

The common denominator is that we are using the repackaged version to create the msi to push through active directory. 

We are not putting anything special/unique into the repackage configuration.

It works for most systems but some get caught in this install reboot loop.

Rob

Chris.Lin wrote:

Is this from a fresh install or upgrade? If upgrade, from what version? Was it a repackage FortiClient?