Forticlient 5.4 for Mac OSX Installation problems

[smcguire]

Hello,

I have Mac OSX 10.11.6, fully updated.

I download the "Get Forticlient 5.4 for Mac OSX" file, "FortiClientOnlineInstaller.dmg and open it to setup the forticlient.

It attempts to download the forticlient and I get the error "Failed to connect to the update server".

Has anyone hit this before? Is this a known issue? Is there a fix?

-Stephen

[Jimmy]

If you have an active subscription I would download it from the support portal as the failed to connect error seems to be returnng every time.

[smcguire]

That helped though I'm concerned that user's downloading future version may run into trouble.

I was at least able to verify the installation instructions I have. :)

-Stephen

[Kenneth_H_]

Why isn't the problem being fixed by Fortinet?

[emnoc]

Are you behind any proxy? This might be the cause of failing to reach the update servers.

Ken

[Kenneth_H_]

It is just regarding the MAC version. Did test from different locations/networks and computers.

[npruden]

Run 

sudo spctl --master-disable

in Terminal, run the install and then run 

sudo spctl --master-enable

This disables Gatekeeper to allow the install and then re-enables it.