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smcguire
New Contributor

Forticlient 5.4 for Mac OSX Installation problems

Hello,

I have Mac OSX 10.11.6, fully updated.

 

I download the "Get Forticlient 5.4 for Mac OSX" file, "FortiClientOnlineInstaller.dmg and open it to setup the forticlient.

 

It attempts to download the forticlient and I get the error "Failed to connect to the update server".

 

Has anyone hit this before? Is this a known issue? Is there a fix?

 

-Stephen

6 REPLIES 6
Jimmy
New Contributor

If you have an active subscription I would download it from the support portal as the failed to connect error seems to be returnng every time.

smcguire
New Contributor

That helped though I'm concerned that user's downloading future version may run into trouble.

 

I was at least able to verify the installation instructions I have. :)

 

-Stephen

Kenneth_H_

Why isn't the problem being fixed by Fortinet?

emnoc
Esteemed Contributor III

Are you behind any proxy? This might be the cause of failing to reach the update servers.

 

Ken

 

PCNSE 

NSE 

StrongSwan  

PCNSE NSE StrongSwan
Kenneth_H_

It is just regarding the MAC version. Did test from different locations/networks and computers.

npruden

Run 

sudo spctl --master-disable

in Terminal, run the install and then run 

sudo spctl --master-enable

 

This disables Gatekeeper to allow the install and then re-enables it.

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