Forticlient 5.09 stopped getting definition update

[phennes]

I have noticed on a handful of my Forticlient's stopped receiving virus definition updates.  The log states cannot obtain updates. Update server responded with unauthorized access.

Fortigate version 5.11

Forticlient version 5.09

I have also tried update one of the workstations to 5.2.4 and it still cant get updates.

Thanks

[phennes]

So is there a workaround until then?  It worries me that our client are getting behind on updates.

[phennes]

Is there a way to unregister all clients so they get updates externally?  Maybe a script or command?

[phennes]

Thanks.  I submitted a ticket and am working with support now.

[Chris_Lin_FTNT]

Sorry. There is no work-around as far as I know.

Please raise this issue to Fortinet Support, ask them to escalate it, get it fixed ASAP.

[Chris_Lin_FTNT]

You can only deregister one by one.

You can use "diag endpoint registration list registered-forticlients | grep UID" to filter out all UID, then "diag endpoint registration deregister <for each UID>".

BTW, 5.2.4 FortiClient doesn't have this problem. Do you want to try that?

[phennes]

No because I don't want to move to a subscription base Forticlient.  I already purchase the 5.0 Forticlient license.  I have tried upgrading to the 5.2.4 version at one of my sites and it removed some functionality so we downgraded.