Forticlent 7.02 can't work on surface pro11 win11 pro version?

[fioncubix]

I am using a Surface Pro 11 with a Qualcomm Snapdragon X Elite X1E8010, running Windows 11 Pro. I have installed FortiClient version 7.x, but I am unable to successfully activate the VPN. The connection always drops at 98%. Could you please provide assistance?

[ozkanaltas]

Hello @fioncubix ,

You use arm based computer. FortiClient doesn't support arm-based computers yet.  You can download FortiClient from the Windows store and you can connect with that. 

For more information, you can review this document.

https://community.fortinet.com/t5/FortiClient/Technical-Tip-FortiClient-for-ARM-Architecture/ta-p/24...

[fioncubix]

Hi ozkanaltas,  

 Thank you for your reply.  

After installation, I encountered an error stating: The L2TP connection attempt failed because the security layer encountered a processing error during initial negotiations with the remote computer.  Do you have any other suggestions?

Additionally, could I ask if  FortiClient app is only possible to configure the L2TP/IPsec mode? Is it possible to configure the SSL VPN mode?

[ozkanaltas]

Hi @fioncubix ,

Normally, this error should not occur when establishing a tunnel with a Windows agent. Because the forticlient you downloaded from windows store still helps you make ssl-vpn.

You did exactly the same things as written in the document, right? Forticlient should be selected as the provider and ?ice=1 should be added to the end of the VPN URL.

FortiClient (Normal Windows Desktop APP) can normally work both as an L2TP client and as an SSL-VPN. However, since you are using an arm based machine, there is no support for either of them yet.

[kamado69]

yes. Was just making sure OP was aware they need to be in lock-step with what their IT had in place and not YoLo a 7.0.2 client without checking the backend server. Wasn't clear whether they had keys to EMS or someone else who just upgraded to Windows 11 https://mobdro.bio/ .