Forticare response error 61 when trying to register permanent test license

[amulheirn]

I am trying to register a permanent test licence for a fortigate - I did this once, but am unable to do it a second time.

I know that only one licence is available per Forticare account, but I have decommissioned the previous licence in the Assets screen.

When I try to register the licence it does not reboot the Fortigate VM.   When I debug what happens, I see this:

[httpsd 4215 - 1730202905     info] fweb_debug_init[605] -- User-Agent: "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/129.0.0.0 Safari/537.36"
[httpsd 4215 - 1730202905     info] fweb_debug_init[607] -- Handler "api_monitor_v2-handler" assigned to request
[httpsd 4215 - 1730202905     info] is_vm_uri[1144] -- allowing VM URI '/api/v2/monitor/system/vmlicense'
[httpsd 4215 - 1730202905     info] api_store_parameter[308] -- add API parameter 'vdom' (type=string)
[httpsd 4215 - 1730202905     info] api_store_parameter[308] -- add API parameter 'account_id' (type=string)
[httpsd 4215 - 1730202905     info] api_store_parameter[308] -- add API parameter 'account_password' (type=string)
[httpsd 4215 - 1730202905     info] api_store_parameter[308] -- add API parameter 'is_government' (type=boolean)
[httpsd 4215 - 1730202905     info] endpoint_process_req_vdom[1067] -- new API request (action='download-eval',path='system',name='vmlicense',vdom='root',user='admin')
Requesting FortiCare Trial license, proxy:(null)
Forticare response error 61.
[httpsd 4215 - 1730202908    error] system_vmlicense_download_eval[303] -- Failed to download VM license (error = 61).
[httpsd 4215 - 1730202908    error] api_return_http_result[1272] -- API error 500 raised
[httpsd 4215 - 1730202908     info] endpoint_process_req_vdom[1073] -- completed API request (rss_pre=52112, rss_post=52124, rss_delta=12)

As you can see, i don't have any assets registered to my account.   The Fortigate is able to ping internet hosts by name, so this is not a name resolution or reachability problem - in fact you can see from the out put above, it is successfully getting a response from the API.  Just not the one I need.

Any help appreciated!

Andrew

[Stephen_G]

Hello,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Stephen_G]

Hello,

We are still looking for someone to help you.

We will come back to you ASAP.

[lpizziniaco]

Hello, 

I guess you are following what is written here:
https://docs.fortinet.com/document/fortigate/7.2.10/administration-guide/441460
Mind that decommission can take some time to be executed (worst case let's say 1 day), moreover ensure that there are no other units using the same license. What is puzzling me is the error 500 by the way! 

Just wait from some time and try again
I hope this help 

Regards 

Luca 

PS: just for info Register issue in a permanent test licens... - Fortinet Community