Forticare response error 57

[ml1000]

Hi,

on a FortiGate VM, when trying to activate a VM permanent trial license with the command "execute vm-license",  I get the following error message:

Forticare response error 57

Failed to download VM license

any suggestion on how to solve this?

Thanks

[Sheikh]

Hello @ml1000 

Please ensure that FortiGate has internet access.

https://docs.fortinet.com/document/fortigate/6.4.10/administration-guide/416169/vm-license

regards,

Sheikh

[ml1000]

Hi,

thanks for your reply.   The FG has internet access and in fact it  can resolve and ping www.fortinet.com, www.forticare.com and www.fortiguard.com without an issue.  According to the link you shared, code 57 refers to an invalid token...but according to the link below, there's no mention to any license token required as a parameter to "execute vm-license".... 

https://docs.fortinet.com/document/fortigate/7.4.1/administration-guide/441460/permanent-trial-mode-...

rgds,

Martin

[Sheikh]

Hello @ml1000,

Please share output of following commands.

diag debug vm-print-license

execute vm-license FGVM4V0000XXXXXX <------------- replace with the serial number of your Fortigate

regards,

Sheikh

[ml1000]

Here's the output:

[Sheikh]

Hello @ml1000 

Can you try these commands and check again ?

config system fortiguard
set fortiguard-anycast disable
set update-server-location automatic
end

regards,

Sheikh

[radityap01]

Hi @Sheikh, I also have this problem
I have done all the steps you suggested but still cannot get the license

FGVMEV-CYWM-P-17 # diag debug vm-print-license
SerialNumber: FGVMEV-CYWM-P-17
CreateDate: Fri May 9 08:59:22 2025
UUID: 11f5d117dbff40fca55b69fab3c81dfc
Key: yes
Cert: yes
Key2: yes
Cert2: yes
Model: EVAL (1)
CPU: 0
MEM: 0
VDOM license:
permanent: 10
subscription: 0

FGVMEV-CYWM-P-17 # execute vm-license FGVMEV-CYWM-P-17
This operation will reboot the system !
Do you want to continue? (y/n)y

Requesting FortiCare license token: *******, proxy:(null)
Forticare response error 57.
Failed to download VM license.

FGVMEV-CYWM-P-17 #