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ml1000
New Contributor

Forticare response error 57

Hi,

 

on a FortiGate VM, when trying to activate a VM permanent trial license with the command "execute vm-license",  I get the following error message:

 

Forticare response error 57

Failed to download VM license

 

any suggestion on how to solve this?

Thanks

5 REPLIES 5
Sheikh
Staff
Staff

Hello @ml1000 

 

Please ensure that FortiGate has internet access.

https://docs.fortinet.com/document/fortigate/6.4.10/administration-guide/416169/vm-license

 

regards,

 

Sheikh

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ml1000
New Contributor

Hi,

thanks for your reply.   The FG has internet access and in fact it  can resolve and ping www.fortinet.com, www.forticare.com and www.fortiguard.com without an issue.  According to the link you shared, code 57 refers to an invalid token...but according to the link below, there's no mention to any license token required as a parameter to "execute vm-license".... 

 

https://docs.fortinet.com/document/fortigate/7.4.1/administration-guide/441460/permanent-trial-mode-...

 

 

 

rgds,

Martin

Sheikh
Staff
Staff

Hello @ml1000,

 

Please share output of following commands.

diag debug vm-print-license

execute vm-license FGVM4V0000XXXXXX <------------- replace with the serial number of your Fortigate

 

regards,

 

Sheikh

**If you come across a resolution, kindly show your appreciation by liking and accepting it, ensuring its accessibility for others**
ml1000
New Contributor

 

Here's the output:

FGVM_license_capture_4.PNG

Sheikh

Hello @ml1000 

 

Can you try these commands and check again ?

config system fortiguard
set fortiguard-anycast disable
set update-server-location automatic
end

 

regards,

 

Sheikh

**If you come across a resolution, kindly show your appreciation by liking and accepting it, ensuring its accessibility for others**
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