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KnealPeert
New Contributor

FortiWifi 40F Lost Packet Capture after upgrade to 7.46

Access denied when trying to start cap.

 

Any ideas?

 

Tried this route as well - https://community.fortinet.com/t5/FortiGate/Technical-Tip-FortiGate-Disable-Hardware-Acceleration/ta...

 

Screenshot 2024-12-24 110436.pngScreenshot 2024-12-24 110530.png

 

 

 

1 Solution
AnthonyH
Staff
Staff

Hello KnealPeert,

 

Are you logged in as a Super Admin? And have you tried saving the packet capture again in a different browser?

Technical Support Engineer,
Anthony.

View solution in original post

4 REPLIES 4
AnthonyH
Staff
Staff

Hello KnealPeert,

 

Are you logged in as a Super Admin? And have you tried saving the packet capture again in a different browser?

Technical Support Engineer,
Anthony.
KnealPeert

Interesting - access denied in Firefox but works fine in Edge.

Was just odd that this was my first capture since upgrading so I blamed it on the upgrade.

Thanks for the tip.

 

Sheikh
Staff
Staff

Hello @KnealPeert ,

 

Just a quick check, is there anything suspicious in crashlog ?

 

diagnose debug  crashlog read 

 

regards,

 

Sheikh

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Toshi_Esumi
SuperUser
SuperUser

Not sure how many upgrade steps you took to get to 7.4.6 from the original version. But the best practice is to check any configuration errors at each upgrade with:
  diag debug config-error-log read


Did you do this and saw anything in it? If you didn't, but you haven't done any reboot after the last step, at least you can still see the result of the last upgrade step to get to 7.4.6. Do you see anything in it?

Toshi

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