FortiWLC-50D account not accepted on https interface

[DadaConsulting]

Hi,

we have a customer with a FortiWLC-50D

When we try to set some options, for example security profiles, system ask us a login.

Both our admin (level 15) accounts doesn't work.

Is there any other root account? Can we solve it via CLI?

Thanks

[Stephen_G]

Hi DadaConsulting,

If it helps, you can reset your root password for FortiWLC through the following steps: https://community.fortinet.com/t5/Wireless-Controller/Technical-Note-Reset-root-access-password-for-...

Hope that helps,

Stephen

[cjackson_ncl]

If you are already logged into the WLAN controller and you are getting this prompt when trying to configure something, try it in a different browser i.e. Firefox. I have seen this issue on Edge and Chrome browsers on older versions of FortiWLC firmware.