FortiVoice Survivability Branch issue

[most_ahdy]

Hi,

   I am trying to setup Survivability branch with no luck:

I have Main FortiVoice 5000F, and FortiVoice LSG unit with different models in branches, among them I have FVE500F, both have version  v7.0.5(GA), build232, 2024.09.19.

All My FortiFone 380B are registered to FortiVoice 5000F.

I following up the tasks listed in below link in order, to make the survivable branch works with no luck:

https://docs.fortinet.com/document/fortivoice-enterprise/7.0.5/fortivoice-local-survivable-gateway-d...

as below:

1.Change the deployment mode from PBX to survivability branch on the FortiVoice LSG unit

2. Add or import branch extensions to the primary FortiVoice phone system at the main office.

3. Add a survivability branch to the FortiVoice phone system at the main office, with Management mode Partially Managed.

4. Apply the branch configuration from the main office FortiVoice phone system to the FortiVoice LSG unit at the branch office.

5. Verify that there is a healthy heartbeat between the FortiVoice LSG unit and the FortiVoice phone system

6. Add the extensions belonging the branch to this survivability branch, and apply the Survivable branch configuration from Main Site Fortivoice

7. at last I connec the phones to the network.

But I noticed that the Main FortiVoice always register the branches FortiFone with the wrong IPs, some time I noticed that it register all FortiFones with same ips,  some time I noticed, that the Branch Fortifones registered to the main FortiVoice with the  FortiVoice LSG unit IP address, and this lead to that all other extensions registerd in the Main Fortivoice can not reach this Branch Extension.

in the LSG unit it self I noticed that FortiFones are registered with the correct IP.

I need your help in this case

[Anthony_E]

Hello,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Anthony_E]

Hello,

We are still looking for someone to help you.

We will come back to you ASAP.

Thanks,

[Anthony_E]

Hello,

May I invite you to contact our support: https://support.fortinet.com/welcome/

They will be able to help you.

Regards,