FortiVoice Enhanced Call Center Service

[FortiHelp]

Dears ,

For what's use this license (Fortivoice Enhanced Call Center Service)? Do I lose call center features without it?

BR,

[Atul_S]

Hi,

Gday. Please check if the review of the below doc help you to understand the benefit of ECC service.

https://www.fortinet.com/content/dam/fortinet/assets/data-sheets/FortiVoice_Call_Center.pdf

Thanks,

[FortiHelp]

Dear Atul_s,

It's a product datasheet, and nothing is mentioned here. 

BR,

[FortiHelp]

Any update from experts?

[Atul_S]

Hi There,

If you opt for the basic license, you will still be able to operate and will not lose the call centre functionality. The feature within this basic license should be sufficient for smaller, simpler call center setups but if you are looking at scalability, efficiency and better mgmt capabilities then ECC best serve the purpose for a complex call centre set up. The product data sheet highlights such features.

Thanks,

[FortiHelp]

Dear Atul_S,

Is it service from the Fortinet team? Do they will be involved in the installation and customer requests?

BR,

[ASKhalefa]

having a look on that ECC vs Normal CC ( basic License ) , didn't find any comparison on what to lose ... 

do you have a list of features only available for the ECC and no basic License ? .. 
didn't find a single document , paper or any reply telling what is mentioned here feature-wise ..

"but if you are looking at scalability, efficiency and better mgmt capabilities then ECC best serve the purpose for a complex call centre set up. The product data sheet highlights such features."