FortiVoice 7 : Call Variables within IVR

[ASKhalefa]

Hello Team,

I am setting up a simple IVR , with simple Menu with 3 options :

 - Option 1 > Menu1 > Queue 1

 - Option 2 > Menu2 > Queue 2

 - Option 3 > Menu3 > Queue 3

simply , i want to share a variable ( lets say X which represents the QueueName ) from Menu to Queue .. like 

 - when going from Menu1 to Queue1 ,set that X="Queue1" ..

 - when going from Menu2 to Queue1 ,set that X="Queue2" ..

 - when going from Menu3 to Queue1 ,set that X="Queue3" ..

i read that it can be done using SIP Collectors .. i can define that variable , but i can't actually set its value based on the choice .. 

any reference or a working scenario i would look at would be great 

[Anthony_E]

Hello,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Anthony_E]

Hello,

We are still looking for someone to help you.

We will come back to you ASAP.

Regards,

[ASKhalefa]

Thanks , i am still waiting for a proper feedback ..

[Anthony_E]

Hello,

I have contacted a FortiVoice expert and he will reply soon.

Thanks a lot for your patience.

Regards,

[alya]

Hi sir,

- IVR feature is available in v6.0 and v6.4
- Below you can find the technical note for this feature in order to proceed with the initial configuration:
https://docs.fortinet.com/document/fortivoice-enterprise/6.0.0/ivr-technical-note/161111/configure-t...

[ASKhalefa]

i checked the link you provided .. it is a simple menu selection .. which i don't have a problem with .. and this is totally different that what i asked about ...
my question was during moving between IVR Nodes , how to create a variable and assign it with some data so it is shared between the IVR Nodes ? ( Menu1 Node >> Menu 1-1 Node .. etc )