FortiVoice 7.2.1 - Extra Ringer Tone upload for FortiFone

[rakeshlad]

We current to migrated to FrotiVoice from CUCM. We are using FortiFone 380B and 280B. Users doesn't like built in ringtone on the phone and it's only give 5-6 default ring option. I am not able to find the option to add more ring tone. Has anyone able to add custom ringtone?

[Jean-Philippe_P]

Hello rakeshlad, 

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible. 

Thanks, 

[Jean-Philippe_P]

Hello,

We are still looking for an answer to your question.

We will come back to you ASAP.

Thanks,

[Jean-Philippe_P]

Hello rakeshlad,

I found this solution. Can you tell us if it helps, please?

To add custom ringtones on FortiVoice using FortiFone 380B and 280B, you can follow these steps to customize sound files:

1. Access Custom Sounds: Navigate to `Custom Sounds > Custom Sounds` in the FortiVoice management interface.
   
   
2. Create a New Sound File: Click on `New` to create a new sound file.
   
   
3. Name the Sound File: Enter a name for your custom ringtone.
   
   
4. Add the Custom Ringtone: You have two options:
   - Record via Phone: Click `Call me` to ring your extension and record the ringtone using the phone.
   - Upload a File: Click `Upload` to import a pre-recorded ringtone file.
   
   
5. Save the Ringtone: Once the ringtone is recorded or uploaded, you can click `Download` to save it.

After completing these steps, the custom ringtone should be available for use on your FortiFone devices.

[rakeshlad]

Hello

Thanks for the update.

I check FortiVoice management interface "Version v7.2.1" and I don't have Custom Sounds options. I have super Admin access so It should show if option available. 

Thanks

Rakesh Lad