FortiToken - invalid serial number

[Miki]

Hello... 

I've a problem with hardware FortiToken. When i'm trying create new hard token, my FTG gives me an error "invelid serial number". Problem is descripted in Fortinet Knowledge Base http://kb.fortinet.com/kb/documentLink.do?externalID=FD33940 but URL with software doesn't work. Does anyone have another URL or software named Fortitoken 200 Serial Number Checking Tool? 

Thanks 

Miki 

[xsilver_FTNT]

Hello Miki,

what is the token SN (preferably photo of the token back side) ? Mentioned issue is pretty old, I assume you have token from those affected series, right ?

Note that token SN might contain zeroes and big letter O characters which are sometimes root cause of the issue when misinterpreted.

Kind regards, Tomas

[Miki]

Hello...

Yes. Begin of serial is FTK2002Axxxxxx 

I think, only Fortinet application can help me. Probably it translate invelid serial to correct serial. 

Regards 

Miki

[Admin_FTNT]

Hi Miki,

The tool has been attached directly to the KB article, hope this helps.

Regards,

Admin

[Miki]

Thank you. It works now. 

Regards,

Miki