FortiToken Input Field is Missing - FortiClient (VPN user)

[LisaTx]

On August 26th, I attempted to log into my client's network using FortiClient VPN only.  I received a JavaScript error.  I came here, found a solution and performed the suggested steps.  I don't have the JavaScript error anymore.  The problem I have now is that the FortiClient FortiToken input field does not display.  I receive the 2F token code via email; however, I have no way to input the code.

I have been trying to fix this for four weeks and I'm hoping someone can suggest a solution I might try.

Note: It is not the user name case sensitivity

Thanks in advance.

[funkylicious]

hi,

have a look at https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Possible-reasons-for-FortiClient-SSL.... if you didnt already

[LisaTx]

Hi Funky,

Thank you for your reply.

I did see the suggested post but it does not address my issue.  I do receive the 2F FortiToken code via email. While it does stall at 48% as described in #6, there is no error message and the FortiToken input field never appears.  Eventually it times out, and for a brief millisecond, I can see the input field right before it disconnects.

[funkylicious]

sounds like a FortiClient issue. what version are you running ?

[LisaTx]

Version

[LisaTx]

I have tried an older version but it did not solve the issue.

[funkylicious]

one thing that i find strange is that in the email that you are getting, the username is not the account that you are using to login. have you tried using that ?

if they are using FortiAuth for MFA, everything after @  could be 'read' as realm in it depending on the configuration. maybe try accvpn\lisa.speicher or simple username.

L.E. try also downloading and installing the latest vc++ redist runtime package.

[LisaTx]

The VPN connection details store my user name and inserts it when I launch the application.  The user name on the Token email is a shorter version of my user name.

**After Posting - I see what you meant...

[LisaTx]

I did that too.

 

[LisaTx]

It did not like the user name swap.