FortiSwitch ports show down in GUI, but are working mostly

[AustinDouglas1996]

Hi!

I have an issue that has been bugging me for quite a while. I have a FortiSwitch where all the ports appear as offline in my FortiGate GUI, but the ports are active and, for the most part, functioning properly. I assumed this was a silly GUI visual glitch until recently, when I tried to add a FortiAP. However, it does not register when plugged into the switch, but it does register when plugged into the firewall or another switch.

I have tried reboots and performed a factory reset on the switch, which provided some relief. The switch now lists the devices connected to the ports, but all the ports still show as offline. The ports appear to show activity when viewed on the console. This issue appeared one day after no known changes, such as updates or configuration changes. 

Here is some information about the devices.

Fortigate 60F Version: v7.2.11 build1740

FortiSwitch Version: S124FN-v7.6.1-build1047

FortiLink manages switch. I have other switches connected and working without issue. 

Thank you for any help you can provide :D. 

[lexdef]

Hi Bill!

The case number is 10950242.

Thanks for your help (:

[BillH_FTNT]

Hi @lexdef 

I have checked the logs, and your issue appears to be similar to one that the engineering team is currently handling. I’ve already informed them about your case. I’ll provide an update once the root cause is identified.

Regards

Bill