FortiSandbox v4.4.2 is missing the Default VM and Optional VM

[nurtas]

As stated in this guide (https://docs.fortinet.com/document/fortisandbox-private-cloud/4.4.0/vmware-esxi-vm-install-guide/371...), I downloaded the default Windows VM00_BASE.pkg package to a local server and installed it. According to the VM Events logs, New VM WIN7X86SP1O16 and WIN10LTSCO21V1 have been installed successfully.

However, the Default VMs tab does not appear in the Scan Policy and Objects > VM Settings section. Additionally, the Optionals VM tab only shows the Android VM.

In the Dashboard, the color of the Connectivity and Services icons is green.

Output of the vm-status -l command

Even after attempting to download directly from fsavm.fortinet.com using the command fw-upgrade -v -s fsavm.fortinet.net -t https -f /images/v4.00/VM00_base.pkg via CLI, the issue persists.

[Anthony_E]

Hello nurtas,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Anthony_E]

Hello nurtas,

We are still looking for someone to help you.

We will come back to you ASAP.

Regards,

[Anthony_E]

Hello nurtas,

One of our ForiSandbox experts thinks this is due that you have an Evaluation license.

The best option would be to open a TAC Ticket:

https://support.fortinet.com/welcome/#/

And check with out engineers.

If you have any other questions, do not hesitate.

Regards,