Hi,
There was an power outage and FortiSIEM VM was shut down.
FortiSIEM was powered on but the services are not coming up. Only DBSvr is up rest don't come up.
Tried to start the services manually but it doesn't work and gives below logs:
[PH_MODULE_LOG_LEVEL_CHANGE]:[eventSeverity]=PHL_INFO,[procName]=phtools,[fileName]=phBaseProcess.cpp,[lineNumber]=638,[oldLogLevel]=2047,[newLogLevel]=424,[phLogDetail]=Module received log level change [PH_UTIL_PHOENIX_CONFIG_ITEM_MISSING]:[eventSeverity]=PHL_ERROR,[procName]=phtools,[fileName]=phConfigurations.cpp,[lineNumber]=151,[propName]=phtools,[phLogDetail]=Could not find item in phoenix_config.txt [PH_MODULE_INIT_COMPLETE]:[eventSeverity]=PHL_INFO,[procName]=phtools,[fileName]=phBaseProcess.cpp,[lineNumber]=519,[phLogDetail]=Module successfully started [PH_NOTIFICATION_CONN_FAILED]:[eventSeverity]=PHL_ERROR,[procName]=phtools,[fileName]=phNotificationClient.cpp,[lineNumber]=115,[serverName]=localhost,[ipPort]=7900,[phLogDetail]=Failed to connect to notification server - localhost:7900 Monitor is not available [PH_MODULE_EXIT_OK]:[eventSeverity]=PHL_INFO,[procName]=phtools,[fileName]=phBaseProcess.cpp,[lineNumber]=334,[phLogDetail]=Module exited gracefully
Can anyone suggest what needs to be done to fix it.
Thanks
Select Forum Responses to become Knowledge Articles!
Select the “Nominate to Knowledge Base” button to recommend a forum post to become a knowledge article.
User | Count |
---|---|
1752 | |
1115 | |
766 | |
447 | |
241 |
The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.
Copyright 2025 Fortinet, Inc. All Rights Reserved.