FortiSASE tcp session timeout

[donghui]

we have users connected FortiSASE and the traffic from a user to FortiManager Cloud & FortiAnalyzer Cloud showing Accept: session timeout on FortiSASE.

any one had this issue before and what's the fix?

[donghui]

it never takes the user to the GUI page, not sure it caused by latency

[smaruvala]

Hi,

- Can you check Received Packets and Sent Packets value in the FortiSASE traffic logs details? 

- Usually the the reason " Accept: session timeout" seen when we have a situation in which SYN packet is sent but does not receive the SYN/ACK packet packet.

- Make sure it is matching the correct policy in FortiSASE.

- I would suggest you to open a support case to see if there are any issues in FortiSASE or not.

Regards,

Shiva

[donghui · Accepted solution]

it's now resolved by add forticloud.com as Split tunneling destinations