FortiManager not detecting any changes with Central AP management

[fortiuser9]

Hi,

I have an issue whereby I am migrating from device based, to centrally managed AP management in FortiManager.  We are on firmware v7.4.6 for Fortimanager and the Fortigates are 7.4.7.  I have created the necessary AP Profile with the necessary WiFi networks manually added and then assigned this to an FAP231AP but when I try to apply the policy FM says there are no changes.  This is the same for Installing device settings and the policy package.  I have tried this on different APs managed by different firewalls too.

I did find the following article which I followed as well but this did not work either;

How to move from device AP Management to ... - Fortinet Community

I have a support call also open and the issue can be replicated in the lab using the configuration backup I provided however I was hoping someone else may have encountered this problem before and got to a resolution?

Thanks in advance.

[Jean-Philippe_P]

Hello fortiuser9, 

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible. 

Thanks, 

[Jean-Philippe_P]

Hello,

We are still looking for an answer to your question.

We will come back to you ASAP.

Thanks,

[Jean-Philippe_P]

Hello fortiuser9,

I found this solution, can you tell me if it helps, please? ;)

To address the issue of migrating from device-based to centrally managed AP management in FortiManager, follow these steps:

1. Verify ADOM Settings: Ensure that the ADOM associated with the FortiGate has the FortiAP box checked. This is crucial for managing APs centrally.
   
   
2. Retrieve Configuration: In FortiManager, perform a 'Retrieve Config' for the FortiGate to ensure that the latest configuration is available.
   
   
3. Import AP Profiles: Use the 'Import Configuration' option to import AP profiles. Make sure to follow the steps to import all necessary FortiAP templates.
   
   
4. Check Profile Assignment: Confirm that the AP profile is correctly assigned to the FortiAP devices. This includes verifying that the correct SSID and settings are applied.
   
   
5. Reinstall Policy Package: After making the necessary changes, attempt to reinstall the policy package. This should apply the changes to the FortiAPs.
   
   
6. Check for Errors: If the issue persists, check for any error messages or logs that might indicate what is preventing the changes from being applied.
   
   
7. Consult Documentation: Refer to the FortiManager administration guide for detailed steps on enabling central management and assigning profiles.

If these steps do not resolve the issue, continue working with Fortinet Support, as they can provide more specific guidance based on your configuration and logs.