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Akbar22
New Contributor

FortiManager: login GUI

Hello,

I installed the #Fortimanager and tried to log in to the GUI using FortiCloud and Fortimanager credentials both give the error message "Couldn't resolve hostname", I am not able to get to the web GUI

 

Anyone could help here, please?

 

|Thank you 

Fortimanager.png

3 REPLIES 3
Jean-Philippe_P
Moderator
Moderator

Hello Akbar22,

 

Thank you for your post on the Fortinet Community website!

 

I found this documentation for you, can you tell me if it resolved your problem please ?

 

https://help.fortinet.com/fmgr/vm-install/56/Document/800_Initial_Configuration/801_GUI_Access.htm

 

Kindest Regards,

Jean-Philippe - Fortinet Community Team
Akbar22

Thank you Jean,

 

Before posting on the community I have already gone through the documents you recommended, unfortunately it did not work and it is still not working.

heng
Staff
Staff

Hi there, 

 

Try, 

 

1) Login via CLI SSH and try ping to any of the FQDN and make sure it able to resolve. 

 

exe ping www.fortinet.com 

 

2) If not able to resolve, check configured DNS setting, if the system DNS is correct, then check step (3).

 

show system dns

 

3) Make sure the outgoing DNS port is allow by your upstream device, if there is DNS response, you should see the response accordingly. 

 

diag sniffer packet any 'port 53' 4 0

 

4) Also, make sure your upstream device allow outgoing port TCP/443.

NSE8
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